What are the responsibilities and job description for the Workforce Manager position at Wing Stop?
Key Responsibilities:
- Lead workforce management (WFM) functions including forecasting, scheduling, and real-time analysis
- Develop short- and long-term staffing plans based on historical data, trends, and business requirements
- Monitor intraday performance and implement real-time adjustments to meet service levels and KPIs
- Analyze workforce data to identify trends, risks, and opportunities for improvement
- Collaborate with Operations, HR, and Finance teams on hiring plans, budgeting, and resource allocation
- Ensure adherence to schedules, attendance policies, and productivity standards
- Manage WFM tools and systems (e.g., NICE IEX, Verint, Aspect, or similar)
- Prepare and present reports on staffing performance, forecast accuracy, and operational efficiency
- Lead, coach, and develop WFM team members (RTA, schedulers, planners)
- Drive continuous improvement initiatives in workforce processes and tools