What are the responsibilities and job description for the Collections Customer Service Representative position at Wing Stop?
Collections Customer Service Representative
Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX, 78249
Employment Type: Full-time, $17/hr
Supporting: Inbound/Outbound Collections
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
- Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently
- Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions
- Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction
- Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism
- Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes
- Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience
Salary : $17