IT Administrator II

WHO WE ARE:
For over 30 years, Wing Inflatables has built a reputation for delivering high-performance inflatable solutions to those who rely on safety and durability—rescue workers, Coast Guard teams, Navy SEALs, rafting guides, and kayakers. Our mission is to support professionals and adventurers alike with equipment that performs with lightweight speed, agility, and confidence on the water.

JOB PURPOSE:

As an IT Administrator II, you will play a key role in supporting the technological needs of our local office and factory. This is a full-time, in-office position at our Jacksonville, Florida location — it is not a remote role. You will respond to user requests and tickets on-site, as well as provide support for users at other Wing Group locations. Your responsibilities will include installing and configuring software and hardware, performing system upgrades, and providing user training. You will also collaborate with IT Administrators based in Wing Group offices worldwide, while serving as the primary IT support resource for the local team.

STRUCTURE:
This position reports to the Manager, IT Applications & Infrastructure and does not have direct reports.

RESPONSIBILITY

• Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. 
• Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. 
• Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. 
• Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. 
• Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. 
• Creates and update documentation of IT processes, policies, licensing, and systems. 
• Present equipment and policy training to staff and end users. 
• Plans, develop and implements recovery and backup procedures. 
• Communicate IT plans, tasks and modifications to relevant stakeholders and employees. 
• Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. 

REQUIREMENTS 

• 1-2 years experience with M365, Entra and Federated identity concepts  

• 1-2 years' experience with Windows in an Enterprise environment  

• 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred 

• Relevant 2-year diploma or greater, or equivalent industry experience  

• Ability to work independently with minimal supervision  

• Excellent interpersonal skills with a customer service mindset  

• 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V 

• The ability to travel to all the locations that we operate in 

• Must be a U.S. citizen, permanent resident (Green Card holder), or a "protected person" under 8 U.S.C. 1324b(a)(3). Cannot be debarred under ITAR or EAR regulations.

• Criminal Record Check 

ASSETS 

• Microsoft Certified Azure, CCNA, or other relevant certifications  

• Cybersecurity certifications