Operations Supervisor

Job Title: Operations Supervisor

Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient delivery network in the US for wine, beer, spirits, and more. We have been voted North Bay Business Journal’s Supplier of the Year (Wine Beer & Spirits Awards), and most recently “Best Place to Work” by Best of Napa County Magazine.

GENERAL JOB DESCRIPTION:

The Shift Supervisor will be a highly dependable person who possesses excellent organizational skills, excellent communication, and problem-solving abilities. The role will be multi-functional for a non-exempt position. The focus of this role is leading and supporting teams executing order fulfillment in areas such as inbound operations, outbound operations, or a cross functional process.  This person has responsibility within the fulfillment center on a specified shift or across multiple shifts and will have direct reports..

MAJOR DUTIES AND RESPONSIBILITIES:

• Effectively lead a team to execute the Order Fulfillment process which includes, but is not limited to pick orders, consolidate orders, check orders, transport consolidated orders to packing area, pack orders, label orders, transport orders to shipping dock.
• Responsible for the overall safety, quality, performance, and client experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. This includes overseeing timecards, attendance, and providing timely and adequate feedback/coaching to the team. This roll will not have the ability to make hiring or termination decisions and will not execute disciplinary actions. Additionally, this role will not hold the ability to sign off on anything on behalf of the company.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting.
• Ability to develop and share best practices across the shifts and network.
• Organize products and maintain orderly item location for efficient order fulfillment and material transfers around the warehouse.
• Maintains a safe, clean working environment.
• Performs other related duties as assigned by management.
• Meet Client Service Lease Agreements daily.

MINOR DUTIES AND RESPONSIBILITIES:

• Commitment to excellence and high standards. 
• Flexible, and able to move within other warehouse positions.   
• Acute attention to detail. 
• Ability to understand and follow written and verbal instructions.
• Processes all packages for shipments to include packaging, labeling, stacking, and palletizing. 
• Ability to manage time and carry out orders efficiently and effectively.
• Takes initiative and can positively motivate the work force. 
• Candidates must be flexible to work weekends and/or overnight shifts regularly.  
• Possess strong communication skills to interact with all aspects of the organization.

Qualifications for the Job:

• At least 4 years’ experience in a warehouse
• Familiarity with shipping practices and handling methods
• Able to work well independently or as a member of a team, with minimal supervision.
• Possess basic math skills, understand written/verbal procedures, ability to read/write/speak English.
• Previous Scan gun capabilities a plus
• Forklift experience preferred.
• Minimum high school diploma, GED, or equivalent education.
• Previous supervisor experience. 
• Experience with performance metrics, process improvement, and Lean techniques. 
• Experience with a contingent workforce during peak seasons.  
• Ability to handle changing priorities and use good judgment in stressful situations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• Prolonged periods of standing/walking. 
• Continually lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Continually required to climb, balance, bend, stoop, kneel or crawl. 
• Continually work near moving mechanical parts  
• Occasional loud noise  
• Occasional varying environmental temperature changes.

PAY AND BENEFITS:

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance

Supplemental Pay: Bonus pay

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.