Customer Experience Coordinator

Location: Northbrook, IL

Company: Windy City Organics

Windy City Organics is a family-owned business and a leader in organic and specialty food production. We’re passionate about crafting high-quality, plant-based products that inspire healthier living. Our brands—Rawmio, Dastony, Veggimins, RawGuru, and Sunbiotics—embody innovation, sustainability, and excellence.

Join a team that values creativity, collaboration, and purpose. If you’re excited about natural foods, wellness, and working in a dynamic environment where your ideas matter, you’ll love growing with us.

We’re seeking a motivated and detail-oriented Customer Experience Coordinator to join our team in Northbrook, IL. This entry-level role is ideal for a recent graduate eager to learn the inner workings of a fast-paced, food manufacturing company. You’ll support customer interactions, manage orders and invoicing, and have the opportunity to contribute to marketing and social media initiatives.

If you’re passionate about organic food, enjoy problem-solving, and want to build your career in customer experience and marketing—this is the perfect opportunity to get hands-on experience and make an impact from day one.

Customer Experience:

• Respond promptly and professionally to customer inquiries via phone, email, and social media.
• Provide accurate product, order, and shipping information while ensuring every interaction reflects our friendly, customer-first approach.
• Support wholesale and e-commerce customers with order entry, updates, and issue resolution.

Order & Invoice Management:

• Process and manage wholesale and retail orders accurately and efficiently.
• Handle custom and special orders, coordinating internally to ensure fulfillment accuracy and customer satisfaction.
• Create and process invoices and ensure all transactions are recorded accurately.
• Maintain organized records of orders, invoices, and customer communications.

Social Media & Marketing Support:

• Assist in managing brand social media accounts by responding to comments and messages and helping create engaging posts.
• Brainstorm creative content ideas aligned with our brand voice and values.
• Track and report on engagement metrics and customer feedback from social media platforms.
• Collaborate with the team to support campaigns, promotions, and email communication.

Administrative Support:

• Help prepare reports, presentations, and internal documents as needed.
• Support e-commerce operations including Shopify product listings, order updates, and customer service.
  

• Bachelor’s degree or equivalent experience preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint required.
• Highly organized with strong attention to detail and follow-through.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with Shopify, social media platforms, or a marketing internship a plus.
• Prior experience in customer service or administrative support helpful but not required.
  

• Hands-on experience in customer relations, operations, and marketing within the organic food industry.
• A collaborative, supportive environment in a family-owned business that values balance and growth.
• Career development opportunities in customer experience, brand marketing, and operations.
• Competitive compensation and benefits package.