Client Services Associate

·         Answer inbound calls, emails, and chat inquiries related to transportation reservations

·         Accurately enter and update client reservations in the system

·         Provide quotes, vehicle recommendations, and service guidance

·         Confirm reservation details with clients to ensure accuracy and clarity

·         Modify or cancel reservations as requested, following company policies

·         Communicate with dispatch and other departments to coordinate trips and resolve service issues

·         Follow up with clients when needed to ensure satisfaction and address concerns

·         Maintain a thorough knowledge of services, pricing, and policies

·         Meet call handling and quality assurance performance standards

·         High school diploma or equivalent required

·         Previous call center or customer service experience highly preferred

·         Excellent verbal and written communication skills, including proofreading

·         Fantastic customer service ethic with a focus on professionalism and quality

·         Proficient with Microsoft Word, Excel, PowerPoint, email, and web-based tools

·         Strong attention to detail with a high level of accuracy

·         Passionate, hard-working, and organized with the ability to multitask and prioritize

·         Able to work independently or collaboratively in a team setting

·         Must exercise sound judgment, discretion, and maintain confidentiality

·         Dependable and able to meet deadlines and scheduling requirements

·         401K, Health, dental, and vision insurance

·         Paid time off and paid holidays

·         Growth and advancement opportunities

·         Employee transportation discounts

·        On-the-job training and support from a collaborative team