What are the responsibilities and job description for the Commercial HVAC/R & Kitchen Equipment Service Technician position at Windy City Equipment (WCE, Inc)?
Description
Why WCE
Join a team that has your back. We hire techs who take pride in their work, support each other, and are ready to be the one customers count on when the heat is on (or the walk-in's down).
For techs who want more. More stability. More respect. More Opportunity. Hard work and dedication are rewarded with the resources and backing needed for you to succeed. We train, support and invest in our techs, giving them the tools to build a stable career with room to grow. If you want to be a part of a team that has your back, this is the place to be.
Why This Role Matters
Facilities call us because downtime is expensive. You’ll diagnose fast, document clearly, and prevent repeat failures. Customers see exactly what you did, what’s next, and why it matters. That’s how we earn long-term partners.
What You’ll Do
We need an experienced Commercial HVAC/R and Kitchen Equipment Service Technician who will:
Based on experience, hustle, and leadership capability
100% company-paid medical, dental & vision insurance
Clear, published skill matrix tied to pay steps. Master a lane, get certified, move up.
Ready to Be the One They Call When the Kitchen's Down?
We don't just fix equipment - we save the day for chefs, GMs, and owners when everything's on the line.
Apply today - and we'll get back to you within 48 hours.
Why WCE
Join a team that has your back. We hire techs who take pride in their work, support each other, and are ready to be the one customers count on when the heat is on (or the walk-in's down).
For techs who want more. More stability. More respect. More Opportunity. Hard work and dedication are rewarded with the resources and backing needed for you to succeed. We train, support and invest in our techs, giving them the tools to build a stable career with room to grow. If you want to be a part of a team that has your back, this is the place to be.
Why This Role Matters
Facilities call us because downtime is expensive. You’ll diagnose fast, document clearly, and prevent repeat failures. Customers see exactly what you did, what’s next, and why it matters. That’s how we earn long-term partners.
What You’ll Do
We need an experienced Commercial HVAC/R and Kitchen Equipment Service Technician who will:
- Diagnose, repair, and maintain RTUs, walk-ins, reach-ins, ice machines, and line cooling
- Diagnose and repair hot-side: fryers, ovens, griddles, steamers, dish machines
- Work independently in the field - but stay tight with dispatch, parts, and fellow techs
- Use work-order video on every job to document, educate, and build trust
- Close the loop on quotes, clearly explaining issues and solutions to keep customers informed
- Leave every job site better than you found it
- 3 years commercial HVAC/R & Kitchen Equipment field experience with solid troubleshooting
- Comfortable running after-hours and weekend emergency calls when it's your turn on-call
- Professionalism and clear customer communication
- Brings a "whatever it takes" attitude to the job site
- Can work independently, but knows how to tag-team when the situation calls for it
- Treats customers with respect, keeps them informed, and makes their problem your mission
- EPA Certification
- CFESA, OEM certs
- Communicate relentlessly - every job gets work-order video proof clear next step
- Own everything - if you touch it, you close the loop
- One team - protect the customer and each other
- Endlessly improve - grow skills, grow pay
- Change the standard - be the reason the customer calls us first be the tech others look up to
- Enjoy the journey - we hustle, we laugh, we respect each other, and we make every day count
Based on experience, hustle, and leadership capability
100% company-paid medical, dental & vision insurance
- Annual merit increases
- Generous PTO with rollover up to 125%
- 401(k) with company match
- Life and disability insurance available
- Monthly & annual recognition raffles
- Annual tool allowance & replacement
- Company vehicle & free uniforms
- Gas/corporate cards for business expenses
- Smooth, tech-driven in-house dispatch
- Room to grow, learn, and earn more
- Free leadership, finance & soft-skills courses
Clear, published skill matrix tied to pay steps. Master a lane, get certified, move up.
Ready to Be the One They Call When the Kitchen's Down?
We don't just fix equipment - we save the day for chefs, GMs, and owners when everything's on the line.
Apply today - and we'll get back to you within 48 hours.