Software Support QA Analyst I - (Onsite/Hybrid or Remote)

***** Must reside in one of the following states for this role *****

Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee, or Virginia

Position Summary: 

The position is responsible for software, website and mobile manual functional testing. Responsibilities include documenting test plans, performing testing and reporting test results for all internally developed and vendor supplied software products for the companies.  Additional responsibilities may include level one support for basic to medium complexity issues including troubleshooting and resolution.

Essential Functions: 

• Interprets requirements and testing considerations.
• Conduct research using available information resources such as Confluence and JIRA.
• Collaborates with analysts and/or manager to create comprehensive test plans.
• Develops test plans, executes test scripts and testing methods for all deployed applications.
• Validates results against requirements. Documents test results for both passed and failed items.  Includes proper supporting documentation to illustrate test results. 
• Monitors the status of open issues and performs routine follow-up until issue is resolved.
• Completes ad hoc assignments on an as needed basis, such as completing research or working alerts.
• Able to effectively communicate with all levels of staff and management
• Independent, self-motivated team player.
• Must be punctual and work planned schedule.
• Maintains exemplary degree of professionalism with all company employees.
• Ability to define problems, collect data, establish facts, and use basic problem-solving skills.
• Flexible and adaptable as assignments and priorities shift.
• As needed, monitors the tier one service desk queue in JIRA as assigned.
• Performs basic troubleshooting and resolves issues of basic to medium complexity. 
• Communicates with customers by looking at additional information or providing resolutions.

Required Education and Experience:

• Bachelor’s degree in Business, Information Technology, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience
• 2 years’ prior experience in the homeowner’s or auto insurance industry is required
• Excellent computer skills with experience using MS Office (Word, Excel, PowerPoint), MS SQL, Visio, Postman, JIRA and Confluence.
• Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details to ensure the appropriate approach and best use of company resources.
• Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
• Must have excellent verbal and written communication skills
• Must have excellent presentation skills 
• Experience with JIRA Service Desk, JIRA Software and Confluence.

Preferred Experience:

• Prior testing experience preferred.
• Prior experience with California E&S.
• Experience in Duck Creek Billing analysis or testing experience is highly desired.
   

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.

Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.

Salary : $65,000 - $75,000