Business Systems Analyst (P&C Insurance Florida Residential & Commercial)

Position Summary:

We are seeking a Property & Casualty Business Systems Analyst to support and enhance our Policy Administration systems. This role will partner with business stakeholders and technology teams to analyze workflows, define requirements, support system enhancements, and resolve production issues that impact critical insurance operations.

This position may be filled at the BA I, BA II, or BA III level, depending on the candidate’s experience, skills, and demonstrated ability to work independently, lead initiatives, and influence outcomes. The ideal candidate is detail-oriented, proactive, and comfortable operating in a dynamic, regulated environment with evolving priorities.

Key Responsibilities:

Business & Systems Analysis

• Partner with Policy or Claims business stakeholders to understand, document, and analyze current processes, systems, and workflows.
• Elicit, document, and refine business requirements, user stories, and acceptance criteria.
• Translate business needs into clear functional and technical requirements for system enhancements and automation.
• Perform impact analysis to assess downstream effects on systems, operations, and compliance.

Process Optimization & Automation

• Identify opportunities to improve efficiency, accuracy, and user experience within our systems.
• Recommend and document process improvements aligned with regulatory requirements and industry best practices.
• Collaborate with IT, QA, and stakeholders to design and implement sustainable solutions.

Project Delivery & Stakeholder Engagement

• Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings.
• Manage changing priorities and scope while ensuring requirements remain clear, documented, and approved.
• Support or lead user acceptance testing (UAT), validate solutions, and assist with rollout and adoption.
• Provide clear, timely communication and status updates to stakeholders.

Documentation & Quality Assurance

• Create and maintain documentation including workflows, business rules, system behaviors, and configuration details.
• Develop and execute test plans, track defects and coordinate fixes.
• Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.

Production Support & Issue Resolution

• Troubleshoot system issues, identify root cause, and coordinate resolution with IT and development teams.
• Support production incidents and escalated help desk tickets related to our systems.
• Communicate issue status, risks, and resolution progress effectively to business partners.

Level Expectations & Differentiation

BA I – Business Analyst I

• Independent contributor
• Strong knowledge of Policy systems and insurance workflows.
• Supports requirements gathering, documentation, testing, and analysis activities.
• Assists with defect analysis, UAT support, and documentation updates.
• Escalates questions, risks, and issues appropriately.
• Focuses on learning our tools, systems, and best practices.

BA II – Business Analyst II

• Independently owns requirements for smaller initiatives or system components.
• Leads requirements discussions and troubleshooting efforts with minimal supervision.
• Acts as a subject matter expert (SME) for assigned system areas.
• Manages priorities and deliverables across multiple efforts.
• Provides informal guidance and support to junior analysts.

BA III – Senior Business Analyst

• Leads complex, cross-functional initiatives end-to-end.
• Drives clarity in ambiguous problem spaces and influences solution direction.
• Anticipates risks, dependencies, and downstream impacts.
• Serves as an escalation point for complex system issues.
• Coaches and mentors BA I and BA II analysts and sets standards for quality.
• Communicates confidently with senior leadership and executives.

Required Education and Experience:

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry functioning in a Business Analyst capacity, including requirements elicitation, documentation, and collaboration with technical teams to implement changes to insurance or policy administration systems.
• Proven experience analyzing business problems, troubleshooting issues, and applying logical, detail-oriented approaches to develop effective solutions with limited supervision.
• Demonstrated experience managing multiple assignments simultaneously, prioritizing work, managing scope, and driving work to completion with minimal supervision in a fast-paced, results-driven environment.
• Demonstrated experience working with cross-functional teams, business stakeholders, and technical resources, with strong written and verbal communication skills.
• Experience working in Agile / Scrum or sprint-based delivery environments.

Preferred Qualifications:

• 3 years of professional experience in a Business Analyst role within the Property & Casualty insurance industry.
• Experience supporting Homeowners and/or Residential Commercial lines of business for Florida and/or California risks, including familiarity with state-specific products, forms, rating, underwriting, or regulatory requirements.
• Experience with Duck Creek, Guidewire, or similar P&C platforms.
• Familiarity with regulated environments such as Florida or California.
• Proficiency with tools such as SQL, Excel, Visio, Jira, or similar.
• Experience with process modeling, system integrations, and data analysis.
• Business Analyst certification (CBAP, CCBA) a plus.

Essential Skills:

• Ability to understand technical concepts and communicate effectively with developers and system vendors.
• Strong attention to detail especially when working with policy, forms, rating, claims, or billing system changes.
• Strong analytical and critical-thinking skills, with the ability to evaluate business needs and translate them into clear, well-defined requirements.
• Ability to work independently with minimal supervision while maintaining accountability for quality and timeliness of deliverables.
• Strong problem-solving skills, including the ability to research issues, identify root causes, and recommend practical solutions.
• Ability to understand complex business processes, system workflows, and dependencies.
• Proficiency with business analysis, documentation, and collaboration tools used to support project delivery.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.

Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.

Salary : $80,000 - $100,000