What are the responsibilities and job description for the Fiber Operations Tech position at Windstream?
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
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About The Role
The Fiber Operations Technicians support the Splicing Command and Control team through rotating shift coverage, helping ensure the physical network is monitored and supported around the clock. In this role, you’ll optimize system operations and resource utilization in partnership with the NOC, perform network/system analysis and support planning efforts, and serve as a key point of coordination during outages and maintenance activity. You’ll also provide timely assistance and clear guidance to splicers and field technicians, helping troubleshoot issues, align next steps, and accelerate restoration when problems arise.
This position is based on-site at our Network Operations Center in Mobile, AL.
What You’ll Do
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies, Copier
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Our Benefits
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
_________________________________________________________
About The Role
The Fiber Operations Technicians support the Splicing Command and Control team through rotating shift coverage, helping ensure the physical network is monitored and supported around the clock. In this role, you’ll optimize system operations and resource utilization in partnership with the NOC, perform network/system analysis and support planning efforts, and serve as a key point of coordination during outages and maintenance activity. You’ll also provide timely assistance and clear guidance to splicers and field technicians, helping troubleshoot issues, align next steps, and accelerate restoration when problems arise.
This position is based on-site at our Network Operations Center in Mobile, AL.
What You’ll Do
- Perform network surveillance, continuously monitoring the critical paths and systems that comprise the Uniti Network.
- Receive, troubleshoot, and manage escalations from NOC Tier 1, driving timely resolution and coordinating with other teams as needed.
- Operate and support the majority of Uniti’s ~32 Network/Element Management Systems (NMS/EMS) and associated network platforms, including Layer 1, Layer 2, and Layer 3 network devices.
- Serve in a primarily support-focused role, providing operational assistance to maintain network performance, reliability, and service continuity.
- Complete circuit writing and provisioning activities for assigned areas of the network, ensuring accuracy and adherence to established processes.
- 2-5 years NOC experience or equivalent.
- College degree is not required but a plus. Specifically, in the field of IS/IT.
- Certifications in/on various platforms/technologies a plus.
- Logical thought and troubleshooting.
- Customer-focused with emphasis on de-escalation skills.
- Ability to multi-task in a high-volume, stressful environment while maintaining a positive and pleasant manner with others.
- Work rotating shift which will include nights, weekends, holidays, and overtime as needed.
- Travel up to 20%.
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies, Copier
_________________________________________________________
Our Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.