What are the responsibilities and job description for the Banquet Manager position at Windows on the Lake?
Company Description Windows on the Lake is a lakeside catering and events company with over 50 years of experience in restaurants and catering. Known for memorable guest experiences, the team focuses on attention to detail and personalized service for weddings and special events. The company operates two unique facilities on Lake Ronkonkoma, offering scenic views of Long Island’s largest freshwater lake. In addition to on-site events, Windows on the Lake coordinates off-premise tent weddings and events through its Events Unlimited division. Clients receive end-to-end support including event planning, rentals, entertainment, photography, and other services to ensure a worry-free occasion.
Role Description The Banquet Manager is a full-time, on-site role based in New York, NY, responsible for overseeing the planning and execution of banquets and special events at Windows on the Lake facilities. This role coordinates event details with clients, designs room layouts, manages timelines, and ensures smooth service from setup through breakdown. The Banquet Manager supervises front-of-house banquet staff, supports hiring and training, and partners with culinary teams to deliver high-quality food and beverage service. Daily responsibilities include monitoring guest satisfaction, resolving service issues, maintaining safety and cleanliness standards, and ensuring events meet company quality expectations. The role also requires close collaboration with sales and event planning teams to align operational execution with client contracts and event specifications.
Qualifications
Role Description The Banquet Manager is a full-time, on-site role based in New York, NY, responsible for overseeing the planning and execution of banquets and special events at Windows on the Lake facilities. This role coordinates event details with clients, designs room layouts, manages timelines, and ensures smooth service from setup through breakdown. The Banquet Manager supervises front-of-house banquet staff, supports hiring and training, and partners with culinary teams to deliver high-quality food and beverage service. Daily responsibilities include monitoring guest satisfaction, resolving service issues, maintaining safety and cleanliness standards, and ensuring events meet company quality expectations. The role also requires close collaboration with sales and event planning teams to align operational execution with client contracts and event specifications.
Qualifications
- Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to creating memorable guest experiences.
- Excellent Communication skills for coordinating with clients, staff, and vendor partners, and for providing clear instructions during events.
- Working knowledge of Food & Beverage operations, including banquet service standards, menu execution, and basic understanding of health and safety regulations.
- Experience with Hiring, training, and supervising banquet or hospitality staff, including scheduling and performance feedback.
- Previous experience as a Banquet Manager, Event Manager, Catering Manager, or similar hospitality leadership role.
- Strong organizational and time-management abilities to oversee multiple events and shifting priorities.
- Ability to stand for extended periods, lift moderate weights, and work evenings, weekends, and holidays as required by event schedules.
- High school diploma or equivalent required; post-secondary education in Hospitality Management or related field is a plus.