Replacement Window Installation and Service Manager

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Training & development
• Free food & snacks
• Free uniforms
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts

We are the nation's largest exterior remodeling company looking for someone to manage the installation and service side of the business.

Job Description:
The project manager will be responsible for managing the office operations related to window and siding installations. This role includes supervising the installation coordinator, ensuring their tasks are completed effectively, and handling the day-to-day administrative and managerial responsibilities that support the installation crews. Your leadership will ensure that all aspects of the installation process are handled efficiently, customer satisfaction is achieved, and the installation projects proceed on schedule.

Key Responsibilities:

• Supervise Installation Coordinators: Oversee the work of installation coordinators to ensure accurate scheduling, efficient job execution, and effective communication with customers and installers.
• Operational Management: Ensure that all installation jobs are moving forward as planned, addressing any issues or delays promptly.
• Decision Making: Make quick, informed decisions that balance the best interests of the customer with company goals.
• Order Management: Prepare and manage computerized orders, ensuring accuracy and timely processing.
• Customer Service: Maintain high standards of customer service throughout all phases of the installation process, addressing customer inquiries and complaints effectively.
• CRM Utilization: Use CRM software to track project progress, input detailed notes, and analyze data to drive operational improvements.
• Team Coordination: Open the shop each morning, organize installers’ schedules, and ensure they are prepared for their jobs.
• Complaint Resolution: Assess service orders and complaints, implementing effective solutions to resolve issues.

Qualifications:

• 2 to 10 years of experience in siding or window installation management
• Strong leadership skills with a proven ability to manage and motivate a team
• Excellent communication and problem-solving skills
• Proficiency with CRM systems and computerized order management
• Experience in handling customer service and resolving complaints
• Ability to multitask and work in a fast-paced environment
• Knowledge of window and door measurements is a plus

Benefits:

• Competitive compensation package (up to $80,000.00 annually, depending on experience)
• Health insurance
• 401(k) contribution
• Paid vacation and holidays
• Supportive family-oriented work environment
• Full-time position
• Military veterans are encouraged to apply

 If you have the experience and skills to manage both the operational and administrative aspects of our installation process, we want to hear from you. Apply now to join Window World of Indianapolis and take the next step in your career while contributing to our ongoing success.