What are the responsibilities and job description for the Digital Customer Support Representative position at Window Nation?
Help Shape the Voice of a Brand Customers Trust
Are you someone who enjoys connecting with people online, solving problems, and creating positive customer experiences? Do you know how to turn a customer interaction into an opportunity to build trust and strengthen a brand?
At Window Nation, we're looking for a Digital Customer Support Representative to be the voice of our brand across social media, online review platforms, and other digital channels. In this role, you'll engage directly with customers and prospects, celebrate positive experiences, address concerns with empathy and professionalism, and help ensure every interaction reflects our commitment to exceptional service.
Working closely with the Brand Reputation Manager, you'll play a key role in protecting and enhancing Window Nation's online reputation while providing valuable customer insights that help improve our business.
Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.
Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.
Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.
Monitor response timelines and ensure service-level expectations are consistently met or exceeded.
Maintain accurate business listings and account information across digital platforms.
Share customer feedback and trends with internal teams to support continuous improvement.
Assist with creating and publishing engaging organic social media content.
Support customer incentive and recognition programs.
Contribute to additional marketing and brand reputation initiatives as needed.
High school diploma, GED, or equivalent
Two or more years of customer service, retail, hospitality, or similar customer-facing experience
Two or more years moderating online communities or responding to customers through digital channels
Experience using social media management platforms such as Sprout Social or HubSpot
Experience with CRM platforms such as Salesforce
Working knowledge of Microsoft Excel or similar spreadsheet applications
Strong written and verbal communication skills
Commitment to professionalism, accountability, and continuous improvement
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $23