What are the responsibilities and job description for the IT Help Desk Administrator position at Window Nation?
Company Description
Window Nation is a rapidly growing home remodeling business. We have an A Plus rating with the BBB and the Super Service award with Angie's List. We have an excellent reputation and great name recognition. If you are looking for a company you can grow with then this may be the job for you.
Job Description
Window Nation, the 5th largest remodeling company in the country, is seeking a dedicated individual who is looking to make a difference at our corporate headquarters in Fulton, MD. In 11 short years, Window Nation has evolved into one of the premier and fastest growing home remodeler companies in the country. This is an exciting time for Window Nation, and we need a dedicated and meticulous individual to help us continue our growth! If you are someone who thrives on challenges and believes that you can positively impact our business while making change happen, then we invite you to apply to be part of the Window Nation family!
Responsibilities
-Provide helpdesk support and resolve problems to the end user’s satisfaction
-Modify configurations, utilities, software default settings, etc. for local workstations
-Utilize and maintain helpdesk tracking software
-Install, test and configure new workstations, peripheral equipment and software
-Maintain inventory of all equipment, software and software licenses
-Report issues to the Service Desk for escalation
-Assign users and computer to proper groups in Active Directory
-Perform timely workstation hardware and software upgrades as needed
Qualifications
The position requires extensive experience working with:
· Windows XP/7/8/10 installation, support, and troubleshooting
· Windows Server support, and administration (2003/2008/2012)
· Windows Active Directory support and administration
· Microsoft Exchange Server 2003/2007/2010/2013 – Administration
· Salesforce.com support and troubleshooting
The position requires hands-on experience working with:
· Managed antivirus solutions
· TCP/IP network troubleshooting
· Configuration, deployment, and support of network routers, switches, wireless access points, and firewalls
· Microsoft Office – Basic use, installation, and troubleshooting
Additional Information
All your information will be kept confidential according to EEO guidelines.