What are the responsibilities and job description for the Exterior Cleaning Service Technician position at Window Gang Wilmington?
Service Technician (Field Customer-Facing Role)
Window Gang – Join a Fast-Growing Team
Window Gang is growing fast, and we’re looking for dependable, detail-oriented Service Technicians who take pride in their work and want to be part of a team that’s building something.
This isn’t just a “show up and clean” job. This is a role for someone who wants to be trusted, relied on, and developed—someone who represents the company in customers’ homes and plays a direct role in delivering an exceptional experience.
If you’re reliable, communicate well, and care about doing things the right way, you’ll fit here.
After training, the goal will be to fill your schedule and we have the resources to do just that, but there are seasonal trends for exterior cleaning, so to those applying, be aware of winter lulls.
What You’ll Be Doing
Service & Field Work
- Follow proven Standard Operating Procedures (SOPs) for every service—we will train you thoroughly
- Deliver high-quality, consistent results on every job
Complete service jobs including:
- Window Cleaning
- Pressure Washing
- Gutter Cleaning
- Dryer Vent Cleaning
- House Washing
- And more
Customer Interaction
- Communicate clearly and professionally with customers on-site
- Walk customers through the work performed and answer questions
- Identify opportunities for additional services when appropriate (without being pushy)
Attention to Detail
- Capture before-and-after photos when work is visible and impactful
- Record job details, notes, and timing accurately in HouseCall Pro
- Maintain clean, organized job sites and equipment
Professionalism & Safety
- Safely operate company vehicles and equipment
- Show up on time, prepared, and ready to work
- Represent Window Gang with a clean, professional appearance
What We’re Looking For
- Dependable & Reliable – You show up on time and follow through, every day
- Detail-Oriented – You notice the small things and take pride in getting them right
- Strong Communicator – You’re comfortable talking with customers and representing the company
- Self-Motivated – You don’t need constant supervision to do a great job
- Positive Attitude – You take ownership and bring energy to your work
What Success Looks Like
- Jobs are completed on time and done right the first time
- Customers feel confident, informed, and taken care of
- You consistently follow SOPs and maintain high standards
- You contribute to repeat business and positive reviews
Why Window Gang?
- We’re growing fast – and there’s real opportunity for advancement
- You’ll be trained the right way – with clear systems and SOPs for every service
- You’ll be trusted – this is a role with responsibility, not micromanagement
- You’ll build real skills – in both technical work and customer interaction
This role isn’t for someone who cuts corners or needs constant direction.
It is for someone who wants to be part of a professional, growing operation and take pride in doing great work.
Pay: $30.00 - $45.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Paid training
Location:
- Wilmington, NC (Preferred)
Work Location: On the road
Salary : $30 - $45