What are the responsibilities and job description for the Service Advisor position at Windish RV Center?
Windish RV, is a family owned and operated dealership with three locations in Colorado and has proudly served the Colorado community for over 50 years. Windish RV prides itself on being a family business and keeping family at the center of everything they do. At Windish, we believe every team member is critical to our success.
Responsibilities:
· Answer technical questions about vehicle problems, warranties, services, and repairs.
· Assist customers in troubleshooting issues and/or scheduling repairs.
· Determine specialized product needs/services by working directly with customers and recommend additional services using low pressure, high integrity methods.
· Set schedules and assigns tasks to service department employees.
· Follow established repair order process to satisfactory and timely completion.
· Inspect repair quality and ensure that all work is complete.
· Keep customers apprised of work progress and notify customer when units are ready for pick up.
· Keep Service Manager/Management informed of all problems and potential problems.
· Provide excellent overall customer service.
· Greet service department customers promptly and courteously.
· Maintain a safe and clean work area for customers and coworkers.
Qualifications:
· Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.
· RV or auto experience is preferred but not required
· Detail-oriented with excellent organization and follow up skills
· A valid driver's license may be required
Physical Requirements:
This work requires the following physical activities:
· Climbing, bending stooping, kneeling, twisting, reaching, sitting, standing, walking, driving, lifting (up to 25 lbs.), finger dexterity, grasping, repetitive motions, talking, hearing, and visual activity
· The work will primarily be performed indoors
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $40,000 - $70,000
