Help Desk Technician

We are seeking a motivated individual for a Helpdesk Technician position in our Wayland office.

This position is responsible for installing and maintaining computer hardware, software, and network. This position will work on external customer support requests. The Helpdesk Technician will be required to work closely with multiple business units to assist in external customer work.

Windemuller Inc. started as a family owned company over 70 years ago. We provide construction, technical and electrical services throughout Michigan. We started as an electrical contractor, but expanded into Automation, Communications, IT, Electrical Services, Outdoor Utilities and Renewable Energy. Our corporate culture is centered around Safety and building relationships with our employees, customers, suppliers and industry professionals.

At Windemuller, we are committed to establishing a healthy work-life balance for our employees and creating a supportive environment that fosters career development and growth opportunities within our organization. We believe that personal advancement should be awarded based on performance, skill, and achievement. Together, we help our employees train, transform, and triumph as you pursue a meaningful career at Windemuller that advances your potential and builds a strong sense of community in the workplace.

Education, Training & Experience

• Required: High School Diploma or GED
• Preferred: Associate of Applied Science in Computer Science, or equivalent.
• Required: 1 - 3 years of experience in troubleshooting hardware and applications. Knowledge of ticketing systems preferred.
• Required: Thorough knowledge of Windows operating systems. Working knowledge of Android and Apple IOS mobile operating systems. Education and training on Windows, Printers, WiFi, MS Office, and basic networking.
• Preferred: One year experience in helpdesk role. Current knowledge of IT systems and troubleshooting.
• Preferred: Industry standard certifications such as: A , Network , Security , MCP, MCITP, MCSA, MCSE. Experience with virtualization preferred.

Duties & Responsibilities

• Open and close help desk tickets
• Troubleshoot hardware, software, and network functions
• Train staff as needed online of business applications
• Troubleshoot applications
• Report generation and logging
• Provide information to customers and advise solutions
• Maintain inventory of technology hardware and software
• Setup, review, and test backups
• New employee setup, training, and support
• Existing employee moves, adds, and changes
• Train peers on new techniques, software, hardware
• Configure network shares and permissions
• Create and remove AD users as required
• Manage user mailboxes and distribution groups as required by management
• Assist in building/update/burn in of custom servers
• Assist in testing and staging of equipment (IP Cameras, IP Phones, Automation switches/routers, etc.)
• Obtain quotes and order materials needed with management approval
• Maintain security of the corporate network by disabling user accounts, performing maintenance on AV and firewall, reviewing security logs

Physical Requirements & Working Conditions

The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and stand for prolonged periods of time, have full range of body motion to bend, move, twist, walk, climb, and reach overhead.
• Must be able to see details at close range (within a few feet of the observer) and have full use of eyes, ears, and speech.
• Must be able to lift 70 pounds.
• The position will be performed in a climate-controlled, non-smoking office.
• The position may occasionally require travel to and from customer locations and/or job sites.

Windemuller offers competitive wages, health and dental benefits, Short and Long Term Disability, Life Insurance, Aflac, 401(k), vacation package, and educational assistance programs.

EEO/M/F/Disabled/Vet

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Application Question(s):

• Do you live in the Grand Rapids, MI area?

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person