Bar Supervisor

COMPANY PHILOSOPHY & TEAM MEMBER RESPONSIBILITY:

GUEST SERVICE EXPECTATIONS:

• Treats guests with a sense of caring and individuality while effectively identifying their specific needs...
• Informing supervisor of guest needs which may require special accommodations...
• Showing special recognition of frequent guests...
• Maintaining a safe, clean and comfortable environment at all times...
• Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...
• Presenting a neat, clean, well-groomed appearance at all times...
• Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...

TEAMWORK EXPECTATIONS:

• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...
• Projecting a positive, helpful image/attitude...
• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...
• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...
• Voluntarily assisting new team members to adjust to their work environment…
• Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...

PRODUCTIVITY & PROFITABILITY EXPECTATIONS:

• Relating ideas for improvements...
• Knowing, understanding and complying with established Company and departmental policies and procedures...
• Ensuring your work place is hazard-free...
• Informing your supervisor of all pertinent information and reporting any irregularities to the Company...
• Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...
• Adhering to the established work schedule...
• Cooperating with all departments during investigations if required...
• Maintaining an orderly, clean, and attractive working area...
• Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...
• Performing other duties as requested or assigned...

JOB FUNCTIONS:

• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Communicates any problems or concerns to Beverage Manager and other departments as needed.
• Maintains thorough communication between shifts.
• Works with all departments to ensure proper communication.
• Properly fills out all paperwork required for the job.
• Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
• Resolves team member complaints or disputes or refers the problem to manager.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains high sanitation and safety standards.
• Maintains sufficient materials and products in the work location.
• Maintains security of products and areas assigned to department.
• Ensures rotation of products.
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.
• All other duties as assigned.

JOB REQUIREMENTS:

• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
• Must be able to use a computer to enter requisitions.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must attend and pass TIPS (Training for Intervention Procedures).
• Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
• Communicates all concerns and observations to the Manager and Director on the shift report.
• Supports all departments with any requests or assistance.
• Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) within 120 days of employment
• Prior supervisory experience preferred.
• Computer literate
• Prior experience in a high-volume outlet preferred.
• Ability to communicate with Team members and guests.
• Ability to be a TEAM player.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to affectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizations.

MATHEMATICAL SKILLS:

Basic mathematical skills, such as the ability to add, subtract, multiply, and divide.

CERTIFICATES & LICENSES:

Must be able to obtain a Wyoming Alcohol Servers Certification.

MENTAL AND PHYSICAL REQUIREMENTS:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

Ability to read, write and understand and carry out simple instructions, written or oral.

Ability to perform assigned duties in an interruptive work environment.

Ability to perform assigned duties under frequent time pressures.

Walking/Standing -60% (position requires the ability to stand and/or walk the majority of the time)

Bending-          10%

Lifting-                20% (up to 30-50 lbs).

Pulling/Pushing- 10% (up to 30-50 lbs).

WORK ENVIRONMENT AND CONDITIONS:

Restaurants/Sportsbook/Hotel Room area. Casino environment exposed to bright lights, noise, smoke, and varied temperatures. The noise level in the work environment is usually loud. Exposed to unrestricted second-hand smoke.

BENEFITS:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries  follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.