What are the responsibilities and job description for the Call Center Operator - Health Information Management position at Wind River Family and Community Health Care?
There are numerous types of appointments available, and the call center operator must be familiar with the standards of procedure in general facility information, appointment times, length of appointments. The operator will provide clear communication with patients, clinical and medical staff, tribal programs and their representatives, and other callers as applicable. The operator will verify the patient(s) name(s) utilizing two patient identifiers before entering appointments in the provider schedule. Performs other duties as assigned to maintain and enhance the operation of the program.