Technician, Lead Install/Utility

Position Summary

With minimal supervision, the Lead Installation Technician provides work direction and guidance to a team of field technicians ensuring efficient and timely completion of customer fulfillment requests for installation and repair. This position, when not guiding field technicians, provides general septic system design and installation services according to local building codes and plans developed by the local health departments. Installs septic systems and provides related services to customers in their homes and businesses and sells accessory services and products and service agreements. Performs inspections for real estate transactions and evaluations of problematic septic systems. Utilizes customer service training to educate and assist customers in choosing service, products and finance options.

Essential Duties and Responsibilities

• Assist with field training for new and existing technicians
• Act as subject matter expert and liaison for both technicians and customers
• May assist in preparing technician routes and allocating emergencies that arise throughout the day
• Provide effective communication between customers and Wind River Environmental
• Operates excavator to dig trenches for installation of septic tanks and drain lines for sewage disposal system and sewer connections
• Reads blueprints to determine location of septic tank and drainpipes
• Operates excavator and/or skid steer to dig and refill trenches for septic tank and tile drainpipes and to transfer crushed rock or gravel to provide drainage base for pipes.
• Lowers septic tank into excavation, using excavator as hoist.
• Directs workers engaged in spreading crushed rock and gravel, in laying tile drainpipe, and in connecting drainpipes to branch sewers
• May verify levels of rock or gravel, base, and tile drainpipe, using surveyor's or carpenter's level.
• Follow all Wind River Environmental service protocols
• Follow safety rules and exercise safe work practice
• Other duties as assigned by management

Work Environment

• You are regularly exposed outside weather conditions, non-hazardous fumes and noise
• Must be comfortable working independently
• Interaction with customers

Knowledge, Skills, and Abilities

• Must have CDL-A license with tanker endorsement
• Must have skid steer and excavator experience
• Must be able to work with inspectors, suppliers and associate technicians to get the job done correctly and in the best interest of our customers, while abiding by all codes
• Must be able to draw simple septic diagrams and be able to read them.
• Excellent communication skills with field technicians and management
• Demonstrate patience and a desire to mentor/develop new hires and existing technicians on the installation team
• Ability to understand instructions furnished in written, oral or diagram form
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
• Ability to speak, cooperate and communicate effectively with customers, co-workers and
  management
• Ability to work independently and manage pressure to meet deadlines
• Basic computer literacy including email and internet skills
• Ability to perform basic math functions

Required Qualifications

• High school diploma, or equivalent is required
• 3 years of operating heavy equipment is required
• Previous experience installing septic systems preferred
• Must have a valid driver’s license with a clean driving record
• Ability to successfully pass DOT drug screen, medical certification, physical exam and road exams
• Must be able to operate in a drug-free workplace
• Must be able to meet physical demands evaluation
• Have at least one year of CDL driving experience- Class A license with a Tanker endorsement
• Prior septic install/repair experience is required
• Be able and willing to work weekends during busy season and participate in an on-call rotation

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

“Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF).”