What are the responsibilities and job description for the Benefits Specialist position at Wind Creek Hospitality?
Description
Job Overview: 8AM-5PM (Shift subject to change based on business needs)
The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will process and administer all leave of absence requests and disability paperwork: medical, personal, administrative, and FMLA, enroll new employees for benefits and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Director of Compensation and Benefits. Perform complex administrative duties following established procedures in group life, medical, dental, vision, short and long term disability, and retirement plans
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Job Overview: 8AM-5PM (Shift subject to change based on business needs)
The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will process and administer all leave of absence requests and disability paperwork: medical, personal, administrative, and FMLA, enroll new employees for benefits and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Director of Compensation and Benefits. Perform complex administrative duties following established procedures in group life, medical, dental, vision, short and long term disability, and retirement plans
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Administers all aspects of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.)
- Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
- Maintains appropriate contact with all employees on leave to ensure all relevant completed medical documentation is submitted for timely review and coordinates all aspects of return to work
- Excellent Customer Service skills
- Must be focused on and interested in delivering high quality service to employees
- Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication
- Creates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/updates
- Contact carrier representatives to assist with the resolution of administrative problems and various questions or concerns
- Maintains benefit-related manuals and materials
- Ensures the accuracy of all benefits enrollments in the benefits administration system and payroll system to provide vendors with accurate eligibility information.
- Updates the information on the employee ‘intranet’ site to ensure accuracy
- Tracks activities of COBRA vendor to ensure notices are timely sent, track employee COBRA payments. Issue manual COBRA notices when necessary
- Ensures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carriers
- Delivers benefits information at New Hire Orientation on a weekly basis
- Assist the Management Team of Compensation and Benefits as requested or assigned
- Other duties and responsibilities as assigned
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Bachelor’s Degree with two (2) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as, group life, medical, dental, vision, short and long term disability, and retirement plans. from a mid-size company- required
- OR an Associate’s Degree with four (4) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as, group life, medical, dental, vision, short and long term disability, and retirement plans. from a mid-size company- required
- Outstanding verbal and written skills- required
- Experience setting-up, inputting, maintaining, and adjusting information in Microsoft Dynamics GP (a Skills test may be required) - preferred
- Proficiency with setting up databases and conducting trend analysis is strongly preferred
- Experience and ability with setting-up Excel workbooks, spreadsheets, reports, knowledge of Word Windows required ( Skills test required
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.