Box Office Ticket Seller – Premium Sales

Job Title: Box Office Ticket Seller – Premium Sales

Department: Box Office

Reports To: Director of Ticketing

FLSA Status: Hourly/ Non-Exempt (Part-Time)

Summary

Wind Creek Event Center has an immediate opening for a part-time Box Office Ticket Seller – Premium Sales. This position is responsible for delivering exceptional customer service while selling tickets for live events, assisting patrons with inquiries, and ensuring a seamless and positive guest experience.

Project Description

This 3500 seat venue features world class music and comedy acts and holds a positions as a top ranked venue in the world of its kind... Located adjacent to the Wind Creek Bethlehem Casino, the facility is a premier entertainment destination in the Lehigh Valley.

Position Responsibilities

• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance.
• Respond to incoming phone calls and patron inquiries, providing clear, accurate, and courteous information.
• Process ticket sales efficiently while proactively upselling to enhance customer experience and maximize revenue.
• Responsible for in-person and phone ticket sales using Ticketmaster for the event center.
• Handles Will-Call according to procedures
• Answers patron questions efficiently and courteously concerning event availability, pricing, seat selection, scheduling, and parking.
• Support Corporate VIP / Suite sales., Membership sales, Group Sales, and hospitality packages.
• Maintain corporate partners database list and maximize Group Sales.
• Resolves guest concerns within scope of authority, escalating when necessary.
• Accurately manages and balances cash drawers with various tender types.
• Works independently and handles most questions without assistance.
• Additional duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, And Abilities

• Excellent communication skills as well as people skills to deal effectively with all business contacts.
• Demonstrates initiative and flexibility.
• Communicates effectively in English, both written and oral forms
• Ability to work flexible hours including evenings, weekends and holidays as needed.
• Ability to learn and use multiple computing programs related to ticket selling.
• Ability to use computer software and POS systems accurately.
• Advanced communication skills.
• Ability to lift at least 25 lbs.
  
  

Education & Experience

• High School diploma or equivalent
• Minimum of one (1) year of cash handling experience preferred.
• Previous experience in a box office, entertainment venue, or hospitality environment preferred.
• Background in sales preferred.
• Ticketmaster experience preferred.
• Salary Range $16 - $20 an hour based on experience.
  
  

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.