What are the responsibilities and job description for the Computer Support Specialist position at Wincore Windows & Doors?
The Computer Support Specialist works with IT to support computer hardware and software, printers, barcode scanning and labeling equipment, IP phone system, networking devices and other related peripherals and software used throughout the business. The position is responsible for installing, maintaining and supporting key equipment and related systems used in a fast-paced and dynamic manufacturing environment, requiring a sense of urgency, attention to detail and a customer service focus.
The successful candidate will be experienced supporting a variety of IT equipment and will have knowledge and skills that demonstrate that experience. Experience diagnosing and resolving problems quickly both as an individual and as a member of a team is critical.
POSITION REQUIREMENTS
- Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, performing or ensuring proper installation of cabling, operating systems, and appropriate software and peripherals
- Maintain record of daily activities, problems and remedial action taken
- Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Develop training materials and procedures, and/or train users in the proper use of hardware and software.
- Refer major hardware or software problems or defective products to vendors for service.
- Support manufacturing floor IT equipment including integrations with manufacturing equipment
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to use initiative and independent judgment to analyze problems, identify alternative solutions and project consequences of proposed actions.
- Ability to recommend the best options and implement approved solution in support of goals.
- Ability to work independently without direct supervision.
- Ability to define and resolve problems in a timely manner
- Excellent verbal and written communication skills
- Strong planning and organizational abilities are essential
- Ability to communicate clearly and concisely both orally and in writing and to establish and maintain effective working relationships with those contacted in the course of work
- Ability to support multiple hardware platforms, operating systems, software packages, peripherals and LAN infrastructure including PC’s, Printers, Phones, Scanners, Barcode Printers etc.
EDUCATION & EXPERIENCE
- Associate Degree in MIS, Computer Science or related field required
- Bachelor's Degree in Computer Science, Management Information Systems or a related field or technical degree with certifications and experience equivalent to a bachelors preferred
- Experience supporting all types of IT equipment and various business software in a fast-paced environment, preferably in manufacturing
- Microsoft or Cisco certification a plus