What are the responsibilities and job description for the Customer Communication Specialist position at WinChoice USA?
Are you friendly, upbeat, and great with people? Do you enjoy helping customers feel supported every step of the way? WinChoice is growing, and we're excited to add a Customer Communication Specialist to our team
This is a fantastic opportunity for someone who loves talking to people, staying organized, and turning customer concerns into positive experiences. No degree or prior experience required; we provide full training
What You'll Do
As our Customer Communication Specialist, you will be the friendly voice that welcomes customers into the WinChoice family. You'll:
- Make warm welcome calls to new customers
- Check in regularly with touch base calls to keep customers informed
- Build trust and positive relationships over the phone
- Help resolve concerns so customers stay excited about their project
- Document call details in our CRM
- Work closely with our Customer Success, Sales, and Installation teams
You'll play a key role in keeping customers engaged from the moment they sign with us until their beautiful new windows are installed.
Requirements:
What We're Looking For
You'll be a great fit if you are:
- Personable, friendly, and comfortable talking with all kinds of people
- Calm under pressure and able to handle impromptu customer issues
- A good listener who genuinely cares about helping customers
- Organized and reliable
- Positive, upbeat, and eager to grow
- Prior experience in a customer-facing role is a definite plus but not required. If you have the right personality and work ethic, we'll teach you the rest.
Pay & Benefits
- Health benefits and PTO after 60 days
- 401k after one year
- We have a fun, casual, supportive culture