What are the responsibilities and job description for the Adoption Counselor position at Winchester SPCA?
Title: Adoption Counselor
Classification: Full-time/hourly
Reports to: Adoption Operations Manager
Position Summary: The WASPCA Adoption Counselor is responsible for providing quality animal and people care in accordance with WASPCA mission, goals and management philosophy. This person is responsible for answering phones, greeting visitors, processing adoption applications and providing adoption counseling. The position is also responsible for logging daily adoptions and final dispositions into the animal management database. This person will also be the front-facing representation of the WASPCA and will be expected to provide excellent customer service and utilize a donation database to log contributions.
Duties
Animal Adoption Services
● Transfer in animals from the Admission Center
● Promote adoptable pets
● Ensure kennel cards are complete, accurate, and neat
● Become Fear Free Certified
● Receive adoption counseling training
● Provide adoption counseling, review, and make decisions on application, complete all final adoption paperwork
● Enter data into Pet Point
● Utilize the logbooks and pet point to ensure the monthly and annual reports for VDACS will be correct
● Will be cross trained in kennel duties to assist Animal Care when necessary
Client Services
● Provide quality customer service while promoting the WASPCA’s mission
● Ensure safe interactions between the public and shelter animals; provide counsel and education to the public and adopters regarding training, placement, and care of animals
● Answer phones calls and message in a timely manner response to inquiries according to WASPCA Policy
● Notify department manager in situations requiring immediate problem solving
● Check the WASPCA email each workday and respond appropriately
Administration
● Maintains and completes proper forms and records of shelter transactions and ensures that all forms are properly completed
● Ensure there is a good inventory of forms
● Trained in donor management system, Bloomerang
● Housekeeping duties include maintaining lobby, lobby bathrooms and office areas clean and orderly
● Attendance at WASPCA adoption and on-site events
● Attendance in WASPCA offsite events
● Assists in all aspects of events including set-up, break down, traffic flow and customer service
● Hours: Tuesday-Friday 9:00am-5:30pm and Saturday 11:00am-5:30pm.
Pay: $14.00 - $15.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Bereavement leave
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $15