SUMMARY/OBJECTIVE |
Responsible for all aspects of the operations of a full-service banking office, including sales and business development, customer service, staff supervision, personnel administration, security and building and equipment maintenance, data processing and lending to the extent of lending authority. |
essential functions |
- Manage all branch personnel and activity according to Bank policies and procedures including staff training, development, and future growth plans; recommendations for staffing, including various personnel actions such as hiring, compensation, promotion, transfer, scheduling, discipline, and separation.
- Provide courteous, prompt support and follow-through to all internal/external customers; resolve complaints, inquiries, and requests from customers; provide suggestions to improve internal/external customer service; recommend policies, programs, systems, and procedures to help improve overall bank performance
- Ensures branches assigned sales goals are attained.
- Support sales and customer service programs to include coaching, training, and monitoring of sales achievements of teller and platform staff. Relates evaluations to performance against pre-established goals.
- Supervise the processing and reconciliation of all customer activity at designated branch office including account transactions, sale of Bank products and services, and balancing all Branch activity daily; perform transactions personally when necessary.
- Interview applicants for all types of loans within limits of authority: provide product counseling as appropriate.
- Represent the Bank in the community and banking organization activities; develop relations with potential sources of business; promote the Bank's services and products through business calls, promotions, and advertising in cooperation with the Bank's marketing programs and policies.
- Supervise the operation of all branch security equipment and procedures including locks, alarms and cameras; cultivate relationships with security personnel of other banks and businesses; respond to alarm calls after hours
- Supervise the operation and maintenance of branch premises and equipment; schedule repairs and servicing as needed.
- Supervise branch record keeping including audits, inventories, disbursements, and sales.
- Conduct regular branch staff meetings, individual one on ones and participate in and/or attend other meetings as requested.
- Keep informed on industry and regulatory developments through self-directed study and through attendance at meetings, seminars and relevant courses of instruction.
- Performs other duties as requested or assigned.
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COMPETENCIES |
- Strong communication and interpersonal skills, with the ability to interact with all types of customers, professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
- Proficient conflict management skills. Ability to make quick, qualified decisions and to lead and motivate.
- Demonstrate exemplary customer service and sales and business development skills.
- Thorough knowledge of the Bank’s policies and procedures as well as products and services and the use of digital channels; working knowledge of the operating system and all branch equipment.
- Ability to operate teller and platform software and business machines.
- Multilingual capabilities and/or multicultural perspective.
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REQUIRED EDUCATION AND EXPERIENCE |
- Two years business degree (4-year degree preferred), or equivalent experience
- At least 1-3 years supervisory or managerial experience
- Must be or become a notary and NMLS certified
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NOTICE |
This list of duties is not intended to be all- inclusive and may be expanded to include other duties that may be deemed necessary by management from time-to-time. The Bank reserves the right to modify, interpret, or apply the job description in any way the company desires and that the job description is not a contract for employment. All employment is “at will”. Also, employee is expected to have knowledge of and adherence to Bank policies and procedures. The employee complies with state and federal regulations and specific BSA/AML related regulations and all information security related regulations.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
EEOC Statement: WSB provides equal employment opportunity to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. |
