Customer Service Representative

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary

The Customer Service Representative, will serve as a pivotal point of contact for both internal teams and external customers. This role will be part of the internal customer support team, supporting quoting and order entry, administrative tasks, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.

Qualifications & Requirements

• A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field
• Previous experience in a sales support or administrative role in manufacturing or related industry preferred.
• Experience with Aerospace and Defense, Military and Government industry experience is preferred.
• Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
• Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
• Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage documentation and collaborate with teams
• Ability to work independently and as a part of a team in a fast-paced environment
• Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams
  
  

Our core values - Accountability, Collaboration, and Empowerment (ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.

Are You Our Next ACE?

• Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
• Prepare and distribute sales related documents such as quotations, invoices, and reports to support customer transactions
• Efficiently entering customer orders into the system, ensuring all details are captured accurately
• Fielding customer inquiries and concerns, providing prompt and professional, solutions oriented support.
• Collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling
• Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the process
• Work closely with Engineering, Production, Planning and Shipping teams to resolve customer issues and ensure smooth order management
• Collaborate with Inside Sales Managers and other internal resources to escalate and resolve customer issues
• Provide insights and updates to Sales to help drive team success and meet customer expectations
• Research customer complaints and issues, and provide solutions that enhance customer satisfaction
• Monitor and track sales activities, prepare relevant reports, and contribute insights that support the sales strategy
• Take initiative in addressing customer concerns, ensuring issues are resolved quickly and effectively to maintain a positive customer experience
• Proactive account maintenance, such as On Time Delivery Report review, Quote Follow ups as well as Order Booking review.
  
  

Systems You’ll Use

• Google Enterprise
• ADP
• ERP (Visual)
  
  

Pay Transparency

Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is $45,000 - $55,000 per year, plus incentive compensation. Exact salary will be contingent upon your experience, education, skills, and any other factors Winchester Interconnect Corporation considers relevant to the hiring decision.

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com/jobs/.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

• Candidate Inquiries Only-No Third-Parties***
  
  

Revised-November-2024