What are the responsibilities and job description for the Service Writer - Winchester position at Winchester Equipment Co.?
Winchester Equipment Co., a growing company selling, renting and servicing top-of-the-line agricultural, construction, material handling and outdoor power equipment, has an immediate opening for a Service Writer.
Our ideal candidate will be responsible for:
- Answering phone calls, intake of customer’s description of equipment issue
- Repair order management
- Scheduling Service appointments and assigning to technicians
- Providing cost and time estimates for repairs
- Communicating the customer’s concerns to the technicians
- Keeping the customer informed of their equipment’s status
- Customer Satisfaction
Requirements:
- Highly motivated and goal driven
- Excellent Customer Service skills
- Excellent telephone and computer skills
- Should be able to lift up to 50 lbs.
- Attention to detail and accuracy
- Prior experience with construction equipment preferred
We offer competitive wages and a comprehensive benefits package including Health, Dental and Life Insurance, 401(k) Retirement Savings Plan w/Company Match, Profit Sharing Plan, PTO / Paid Holidays, Boot Allowance, Training & Development