Parts Manager

Position Summary

The Parts Manager is responsible for leading and overseeing all aspects of the Parts Department to ensure efficient operations, accurate inventory management, and exceptional customer service. This role plays a critical part in supporting branch profitability, service operations, and customer satisfaction by ensuring timely availability of parts and effective leadership of the parts team. The Parts Manager works closely with Service and Sales departments and maintains deep knowledge of Winchester Equipment Company and related product offerings.

Supervisory Responsibilities

• Parts Administrator
• Parts Warehouse Associate
• Parts Customer Service Associate

The Parts Manager is responsible for hiring, training, coaching, scheduling, and performance management of all Parts Department staff.

Essential Duties and Responsibilities

• Lead and manage daily operations of the Parts Department to ensure accuracy, efficiency, and high levels of customer satisfaction.
• Oversee inventory control activities, including forecasting, ordering, receiving, stocking, cycle counts, and returns, to maintain optimal inventory levels.
• Collaborate closely with the Service Department to ensure timely parts availability and minimize equipment downtime.
• Develop and maintain strong relationships with customers, vendors, and internal stakeholders.
• Review and analyze inventory reports, backorders, obsolete stock, and purchasing trends to improve profitability and inventory turns.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Train, mentor, and evaluate Parts Department employees, fostering a culture of accountability, teamwork, and continuous improvement.
• Address and resolve customer concerns or escalations in a professional and timely manner.
• Maintain accurate records and documentation using ERP systems and Microsoft Office tools.
• Participate in branch planning and contribute to departmental goals and performance metrics.
• Perform other duties and projects as assigned by management.

Required Skills and Abilities

• Strong knowledge of parts operations, inventory management, and supply chain processes.
• Leadership and people-management skills with the ability to motivate and develop a team.
• Excellent customer service, communication, and problem-solving skills.
• Proficient in Microsoft Office applications, including Word and Excel; experience with inventory or ERP systems preferred.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Basic financial acumen, including understanding margins, inventory carrying costs, and departmental performance metrics.

Education and Experience

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous supervisory or managerial experience in parts, warehouse, or a related industry required.
• Experience with material handling equipment, heavy equipment, or industrial parts strongly preferred.

Physical Requirements

• Ability to lift up to 25 pounds unassisted.
• Ability to bend, stoop, and reach on an occasional basis.
• Ability to stand and/or walk for extended periods (up to seven hours).
• Frequent use of hands, fingers, and wrists for computer and inventory-related tasks.

Work Environment

• Combination of office, warehouse, and customer-facing environments.
• May be exposed to noise, moving equipment, and varying warehouse conditions.