Universal Banker

OVERVIEW:

Under the general supervision of Retail Managers, responsible for the accurate and efficient processing of customers' financial transactions and for providing information on banking products and services to new and existing customers. Maintains a comprehensive understanding of consumer and business deposit products and related services and uses relationship management and business development skills to serve customers effectively.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Represent the bank in a professional and courteous manner to all customers, associates, vendors and the public.
• Provide exceptional service to existing or potential customers in person, electronically, by mail or by telephone while adhering to bank standards and policies.
• Open new business and personal accounts and assist with customer safe deposit access.
• Serve as a primary point of contact for customers and be knowledgeable about all aspects of deposit & consumer loan products and related services.
• Actively seek out opportunities to support customers with services in response to recognized customer needs.
• Accurately and efficiently process the full array of deposit and loan transactions.
• Complete end-of-day proof of assigned cash drawer. Maintain cash levels within prescribed limits.
• Understand and observe all Bank Secrecy Act requirements. Follow all security policies and use of security equipment.
• Attend mandatory training and complete online assignments for regulatory compliance as scheduled.
• Assist with preparing daily, weekly and monthly retail reports as required.

ADDITIONAL FUNCTIONS:

• Perform duties required to achieve successful bank performance or as assigned by Management.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

SUPERVISORY RESPONSIBILITIES:

None

WORK ENVIRONMENT:

Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

REQUIRED KNOWLEDGE, SKILLS AND/OR ABILITIES:

• High School Diploma or equivalent.
• Minimum of two years of customer service/teller experience preferred.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Familiarity with PC and tablet technologies.
• Able to perform basic math functions.
• Accuracy and attention to detail.
• Ability to interact at all levels and across diverse cultures.
• Positive attitude and willingness to be a team player.
• Ability to learn, retain and communicate the basic benefits of a wide variety of bank products and services.
• Ability to identify customer needs, recommend appropriate products and services.
• Ability to adapt to progressive change.

Winchester Co-operative Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.