Patient Access Specialist

Description

The Patient Access Specialist plays a vital role in ensuring a positive experience for our patients and visitors by welcoming them with warmth, professionalism, and a smile. This position is responsible for providing seamless patient registration, managing incoming inquiries, handling payments, and supporting clinic operations through efficient administrative processes.

Our Patient Access team helps patients navigate the check-in and check-out process while coordinating important information across departments. As a key part of our collaborative front office team, the Patient Access Specialist is often the first and last impression of our practice, making strong communication and interpersonal skills a must.

Essential Duties and Responsibilities:

• Warmly greets patients and visitors in a prompt, friendly, and courteous manner to identify their needs and provide assistance.
• Updates patient demographic and insurance information with accuracy, ensuring all required forms are completed and documentation is current.
• Reviews patient accounts and works with team members to collect copayments, coinsurance, and outstanding balances in a respectful and professional way.
• Places patients with the most appropriate and suited provider based on appointment type, provider availability, and clinical need.
• Schedules appointments, tests, referrals, and coordinates follow-up care as needed while ensuring scheduling guidelines are followed.
• Acts as a liaison between patients and clinical staff, promoting clear communication and a positive experience.
• Answers phone calls, responds to inquiries, and directs callers to the appropriate departments or resources.
• Manages incoming documents and orders with attention to detail to ensure accuracy, proper documentation, and compliance with privacy standards.
• Utilizes computer tools, including the Epic EMR system, to access charts, verify information, and manage patient scheduling and communication tasks.
• Scans and sends medical records to appropriate physicians, departments, or staff as requested.
• Maintains compliance with HIPAA regulations and company standards at all times.
• Supports team flow by assisting with front desk coverage, schedule management, and task delegation through our Buddy System.

Schedule

• Monday through Friday, 8:00 AM to 4:30 PM.

Benefits

At Winchester Cardiology and Vascular Medicine, we value our employees and offer a comprehensive benefits package designed to support your well-being, work-life balance, and financial future. Our benefits include:

• Affordable Health Coverage – Choose from medical, dental, and vision insurance plans with low premiums. We also offer medical insurance options at no cost to the employee.
• Generous Paid Time Off (PTO) – Accrue 3 weeks of PTO per year.
• Paid Holidays & Extra Time Off – Receive 7 paid holidays and 2 additional half-days.
• 401(k) Retirement Plan – Receive an annual employer contribution to your 401(k).
• Exclusive Employee Perks Program – Access savings on thousands of items, including concert tickets, amusement parks, travel, retail discounts, and more!
• Supplemental Health Coverage – Additional coverage options are available to customize your benefits package and provide extra financial protection.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office, clinic, or healthcare setting preferred.
• Strong verbal and written communication skills with a commitment to providing inclusive, patient-centered service.
• Knowledge of medical terminology and administrative procedures is a plus.
• Proficiency in using computers, scheduling systems, and office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Demonstrated ability to work effectively as part of a team and independently.
• Ability to lift and carry up to 15 pounds.
• Strong understanding of HIPAA guidelines with the ability to maintain strict confidentiality and privacy of patient information.

All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies, safety measures, and any additional health protocols established to protect the well-being of patients, staff, and the community.

At Winchester Cardiology, we are committed to maintaining a diverse and inclusive workplace where all employees are treated with respect. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. In line with this commitment, we provide reasonable accommodations for individuals with disabilities to ensure equal opportunity in the application and interview process. Please contact us at tchandle@valleyhealthlink.com to request an accommodation.