What are the responsibilities and job description for the Field Service Engineer - CT position at Winbro?
At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.
The Field Service Engineer will work with our customer to ensure our products and systems provide maximum performance, improving productivity, reliability and safety. Working independently at the site in Hartford, CT, to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades.
Role and responsibilities:
Responsible for the prompt identification and resolution of whole range machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.
Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.
Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.
Install and commission technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.
Contribute to customer satisfaction by executing preventive and reactive maintenance at the customer site along with timely response to service requests.
Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.
Contribute to the continuous improvement effort and the support of multiple teams.
Accurate completion of written and PC based maintenance records.
Provide periodic reports to management including customer complaints, trends and suggestions for improvement.
Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, Manufacturing and Sales.
- 5 years of service/maintenance experience working with complex machinery is required.
- Skilled both mechanically and electrically.
- Ability to travel to customer locations within the greater Hartford, CT area and may require travel to customer sites outside of CT, as needed.
- Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools.
- Physical requirements include the ability to lift 50 lbs.
- Must possess a valid driver's license along with U.S. Citizenship or existing Green Card Holder due to our customer facility access requirements.
Pay: Up to $45/hour DOE
Benefits: CIGNA medical health plan options, low employee cost-share per month, and Winbro contributes to family plans. Dental, vision, company paid short- and long-term disability, company paid life insurance, additionally, voluntary buy-up life insurance, accidental, critical illness, and hospital ancillary programs.
Retirement Plan: 401k with match
Paid vacation, PTO, and paid holidays
Benefits are effective 1st of the month following 30 days of employment