Retail Store Manager

Purpose of Position

The Retail Store Manager is responsible for the day-to-day operations of the retail store, ensuring a seamless and efficient experience for both customers and employees. Working closely with the Lead Barista, the Retail Store Manager maintains high standards of service, product quality, high cleanliness standards, and store performance. This role also serves as a key liaison with the Regional Manager, providing critical insights for problem-solving and decision-making to drive business success.

Supervisory Responsibilities

• Recruits, hires, and trains Lead Baristas and retail staff.
• Organizes and oversees staff schedules to ensure optimal coverage.
• Conducts timely and constructive performance evaluations.
• Manages employee discipline and terminations in accordance with corporate policy.
• Oversees inventory management for both the store and backroom.
• Responsible for cash management, including bank deposits and reconciliation.

Retail Responsibilities and Duties

• Supervises drink preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Maintains a high level of customer satisfaction by overseeing all aspects of the store experience.
• Handles and resolves customer complaints in a professional and courteous manner.
• Manages inventory, purchasing, and restocking of shelves
• Conducts daily store and equipment inspections to ensure compliance with health and safety regulations.
• Tracks sales and maintains accurate cash receipts and financial records.
• Ensures that all coffee, chocolate, and tea products meet and exceed quality standards.
• Performs additional duties as assigned.

Leadership and Accountability

• Leads by example, demonstrating professionalism, integrity, and a commitment to excellence.
• Fosters a positive and motivated team culture that enhances both employee engagement and customer experience.
• Provides coaching, mentorship, and development opportunities to team members.
• Holds employees accountable for their roles and responsibilities, ensuring tasks are completed efficiently and effectively.
• Proactively identifies and addresses operational challenges, implementing solutions that improve overall store performance.
• Encourages open communication, feedback, and collaboration within the team.

Required Skills and Abilities

• Strong leadership and supervisory skills with the ability to inspire and motivate a team.
• Exceptional interpersonal and customer service skills.
• Excellent time management, organizational, and multitasking abilities.
• Attention to detail and adherence to food handling, safety, and retail regulations.
• Passion for Winans Chocolates and Coffee, fostering enthusiasm among staff and customers.
• Friendly and welcoming demeanor that enhances the customer experience.
• Availability to work nights, weekends, and holidays as needed.

Education and Experience

• High school diploma or equivalent required; Associate Degree preferred.
• Previous restaurant/retail experience required; management experience preferred.
• ServSafe or other required health department certifications (or willingness to obtain after hire).

Physical Requirements

• Ability to move quickly throughout all areas of the store.
• Prolonged standing for up to 8 hours with minimal breaks.
• Ability to lift up to 25 pounds as needed.

By fostering teamwork, leadership, and accountability, the Retail Store Manager plays a crucial role in ensuring a positive customer experience and the overall success of the business.

Job Overview
We are seeking a motivated and experienced Retail Store Manager to lead our grocery store team. The ideal candidate will have a strong background in retail sales and management, with a proven ability to drive sales, manage inventory, and ensure exceptional customer service. As the Retail Store Manager, you will be responsible for overseeing daily operations, supervising staff, and fostering a positive shopping environment.

Responsibilities

• Supervise and manage store staff, including hiring, training, and performance evaluations.
• Oversee daily operations to ensure the store runs smoothly and efficiently.
• Implement sales strategies to achieve budgeted sales goals and enhance profitability.
• Manage inventory levels, including ordering stock and conducting regular audits.
• Maintain high standards of customer service by ensuring staff is trained in phone etiquette and cash register operations.
• Monitor shift management to ensure adequate staffing and coverage during peak hours.
• Address customer inquiries and resolve issues promptly to maintain customer satisfaction.
• Collaborate with upper management on budgeting and financial planning for the store.

Requirements

• Proven experience in retail management or a related field, preferably within a grocery store environment.
• Strong skills in supervising staff, budgeting, and sales management.
• Excellent communication skills with a focus on customer service excellence.
• Proficient in cash register operations and inventory management systems.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

If you are passionate about retail management and committed to delivering an outstanding shopping experience for customers, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $43,244.98 - $52,079.97 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $43,245 - $52,080