What are the responsibilities and job description for the Nurse Care Advocate – Pediatrics & Fertility Specialist position at WIN?
About WIN
At WIN, we believe everyone deserves expert, compassionate support through every stage of family life. From preconception and fertility to pregnancy, parenting, menopause, caregiving, and beyond, we’re transforming how people access care during life’s most meaningful moments.
For nearly 30 years, we’ve partnered with employers, health plans, and providers to improve outcomes, lower healthcare costs, and support more than 900,000 families around the world.
We're investing in our products, our people, and the future of well-being—and we're looking for teammates who are excited to help shape what's next.
About This Role
WIN is seeking a Registered Nurse – Pediatrics & Fertility Specialist to provide specialized virtual support to members and families navigating fertility care, pregnancy and postpartum transitions, and pediatric health needs. This experienced RN will combine compassionate education, clinical care navigation, and benefits guidance to help families understand their options and move confidently through each stage of their care journey.
- This is a fully REMOTE role.
What You’ll Do
- Provide individualized virtual consultations and support to members and families navigating fertility treatment, pregnancy, postpartum, and pediatric health needs.
- Educate members on fertility treatment pathways, child development, preventive pediatric care, and questions to discuss with treating providers.
- Support care planning before, during, and after pregnancy; clarify next steps, recognize concerns, and escalate within established clinical protocols.
- Help members navigate benefits, provider options, appointments, referrals, and care resources across fertility, maternity, and pediatric services.
- Collaborate with fertility specialists, obstetric and pediatric providers, WIN clinicians, and member support teams to align care, resolve barriers, and promote continuity.
- Maintain timely, accurate documentation and comply with nursing standards, licensure requirements, HIPAA and privacy requirements, WIN policies, and clinical quality protocols.
- Contribute to quality improvement, member education, protocol development, and cross-training initiatives; share recurring member needs and care barriers to help strengthen WIN's services as they grow.
Qualifications And Experience
- Active, unrestricted Registered Nurse license and the ability to obtain and maintain additional state licenses as required for the members served.
- At least 5 years of nursing experience across pediatrics and fertility or reproductive health, with direct experience supporting children and families.
- Strong knowledge of child development, family-centered pediatric care, fertility treatment pathways, and care needs across the family-building journey.
- Experience providing consultative patient or member education, care coordination, and clinical navigation; virtual or telephonic care experience is preferred.
- Sound clinical judgment and the ability to work independently within established protocols, recognize concerns, and escalate appropriately.
- Clear, compassionate communication skills and comfort translating complex clinical information into practical guidance for members and families.
- Strong organization, follow-through, and documentation skills, with proficiency using electronic health records, care-management systems, or telehealth platforms.
Why You’ll Love Working at WIN
- Make a meaningful impact. Help improve the lives of individuals and families at every stage of life.
- Shape what's next. Join a growing company where your ideas can influence products, experiences, and the future of family well-being.
- Collaborate with purpose. Work alongside passionate teammates who care deeply about our mission and each other.
- Grow your career. Take on meaningful challenges, build new skills, and make a lasting impact in a fast-moving environment.
Equal Opportunity Employer
WIN is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.