What are the responsibilities and job description for the Security Dispatcher (FT) Closes 11/23/25 position at Win River Resort and Casino?
JOB TITLE: Security Dispatcher
DEPARTMENT: Security
REPORTS TO: Security Manager
SALARY: Grade 3
Range Start: $16.38/hourly
Range End: $24.56/hourly
CLASSIFICATION: Non-exempt
SUPERVISES: None
JOB SUMMARY: This team member answers phones, dispatches guards, and transportation team members to calls for service, as well as department-to-department dispatching.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:
- Handles all incoming phone calls and radio traffic.
- Dispatches guards to calls for service.
- Maintains accurate logs, files alphabetically, and keep files up to date.
- Speaks clearly, concisely, and professionally at all times on the radio and phones.
- Has knowledge of the Resort & Casino, departments, and procedures.
- Works any shift.
- Handles multiple tasks and priorities.
- Has a general knowledge of local laws and procedures, as well as the Security SOPs and training manual.
- Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino.
- Performs all duties in a manner that adheres to the guest service standards established by Win-River Resort & Casino’s guest service program.
- Other duties as assigned by the Security Manager.
EDUCATION REQUIREMENTS
The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position, however, higher levels of education than required will be reflected during the recruitment process:
- A High School diploma, or the equivalent thereof, is preferred.
EXPERIENCE AND KNOWLEDGE REQUIREMENTS
The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position, however, higher levels of experience and knowledge than required may be reflected during the recruitment process:
- Must be 21 years of age or older.
- The ability to read, write, and speak the English language to read directions, write reports, and give verbal dispatch directions and responses is required.
- Above average computer skills with a working knowledge of Microsoft Office, and the ability to type 30 wpm is required.
- The ability to keep and maintain orderly files and reports is required.
- The ability to work without supervision and maintain calm in stressful situations is required.
- Prior radio communication skills is preferred.
PHYSICAL REQUIREMENTS
The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:
- Continuously sits.
- Occasionally stands, walks, bends/stoops, climbs, reaches above/below shoulder level, kneels, and squats.
- Occasionally lifts/carries up to ten (10) pounds is required.
- Occasionally pushes/pulls up to ten (10) pounds is required.
WORKING CONDITIONS
The working conditions outlined here are representative of those that the team member will or may be exposed to while performing the functions of this job:
- While performing the duties of this job, the team member is frequently exposed to second-hand tobacco smoke.
- While performing the duties of this job, the team member is usually subject to inside environmental conditions.
- While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions.
OTHER INFORMATION
- Native American Preference Policy applies.
- This individual must be able to meet the suitability requirements of the Redding Rancheria’s Gaming Agency to obtain a gaming license.
- Win-River Resort & Casino is a drug-free workplace.
- This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
- This job description is not a contract for employment. Employment with Win-River Resort & Casino is considered “at-will”.
- Must be able to comply with the Win-River Resort & Casino Common Language Rule.
- Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position.
- Win-River Resort & Casino reserves the right to add, delete or modify without notice.
Revised 1/1/24 ss
Salary : $16 - $25