What are the responsibilities and job description for the Customer Service Agent (BDC Agent) - Call Center position at WIlsonville Toyota?
Wilsonville Toyota is looking to hire a Business Development Center Agent to drive appointments in our Service department.
A BDC (Business Development Agent/Rep) Representative executes many of the business development strategies and best practices for our Toyota dealership. They serve as our communication hub, handling phone calls, emails, chats and text communication. You will directly influence customer experience and motivate customers to visit the dealership and experience our "No Bull" service department. You will also be charged with managing the customer life cycle and retention.
What you will handle :
- Inbound leads
- Inbound Service dept calls,texts,chats,emails and online service scheduling requests.
- Daily lead follow up and appointment management- missed appointments, schedule management, recommended service follow up and campaigns.
- Outbound Customer engagement-follow up calls, service reminders, upgrades, win back campaigns.
A BDC agent is expected to :
- Meet hourly and daily activity levels
- Hit KPI performance levels including, Activity, calls, contacts, appointments.
- Utilize Business Development Techniques and Best Practices. -CRM,Phone scripts,scheduling.
- Follow Wilsonville Toyota's Business Development process.
- Have a confident and professional phone manner
Be motivated with a strong work ethic and goal driven.
What you get from us
Competitive Compensation
Fast paced, fun work environment
Weekly & Quarterly Bonus Opportunities
Employee Recognition Programs
Paid Vacation/Holidays
401K
Employee discounts
Excellent reputation in the community
Growth and development opportunities to achieve your goals
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Work Location: In person
Salary : $35,000 - $60,000