What are the responsibilities and job description for the Service Dispatcher position at Wilson's Refrigeration & AC Service, Inc.?
Service Dispatcher
Location: Columbia, SC
Pay: $16 - $26 per hour, depending on experience
Schedule: Monday - Friday, 8:00 am - 5:00 pm; occasional overtime may be required in the busy season
Looking for a role where you can be the central hub of a high-performing team and grow your career in a stable, respected company? Wilson's Refrigeration & Air is seeking a detail-oriented and organized Service Dispatcher to support our field operations and help deliver top-tier service to our customers.
For nearly 40 years, we've proudly served the Midlands with a strong commitment to customer satisfaction. Our reputation as a trusted HVAC and refrigeration provider is built on the strength of our team, and that includes the people behind the scenes who keep everything running smoothly.
What You'll Do As a Service Dispatcher, you'll play a critical role in coordinating daily operations. You'll be responsible for scheduling service calls, dispatching technicians, communicating with customers, and ensuring jobs are completed efficiently. This position requires strong multitasking skills, clear communication, and the ability to adapt in a fast-paced environment.
Why Join Wilson's Comfort Division?
- Career Stability and Growth: Join a well-established company where your role is essential to operations, with opportunities to grow as the company continues to expand.
- Team-Focused Environment: Work alongside a supportive team that values communication, collaboration, and doing the job right the first time.
- Make an Impact: Be the connection between our customers and technicians, directly contributing to a seamless service experience.
Benefits We Offer
- Medical insurance
- Dental and vision insurance available for purchase
- 401(k) with a 3% company match
- Six paid holidays annually
- Life insurance coverage
- Short-term and long-term disability plans
- Two weeks of paid vacation
Required Qualifications:
- At least one year of dispatching or scheduling experience (HVAC or service industry preferred)
- Strong organizational and time management skills
- Excellent communication and problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with computers and scheduling software
- Team-oriented mindset with a customer-first attitude
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $16 - $26