Onboarding Specialist

For nearly three decades, Wilson Language Training® (WLT) has been dedicated to “Literacy for All.” We empower individual educators, schools, and districts to achieve literacy with all students in their care.

WLT started with the education of teachers who were working with individuals with dyslexia. Now, in addition to our school- and district-level in-service work, the Wilson certification models are embedded into several universities’ reading or special education graduate degree programs so that teachers are better prepared to teach the most challenged readers.

Whether educators work with us in their schools/districts or at a university, our goal is the same: to give them a high-level of knowledge and skill with teaching reading and writing to all of their students.

Our company is growing and actively looking to hire an Onboarding Specialist to our team.

The Onboarding Specialist is responsible for efficiently orienting Wilson customers to Wilson professional development workshops, courses, and web-based applications in order to enable quick and successful adoption. Responsibilities include managing training and registration records in the Learning Management System (LMS) and providing registration support to our customers.

The ideal candidate will be highly motivated, detail-oriented, and will have a positive, customer-centric attitude.

Essential Job Functions:

• Work extensively with training and registration records in the LMS
• Register administrators and end users for training programs and subscription services; cancel or transfer enrollments as needed
• Walk school administrators and teachers through the onboarding process and ensure they can access Wilson’s trainings and services with minimal friction
• Develop a deep understanding of our resources; educate new customers on how to access and use them
• Coordinate with other internal teams such as Customer Success, Technical Onboarding, and Customer Support to ensure seamless and timely transitions throughout the customer journey
• Collect customer feedback and communicate to appropriate internal stakeholders as part of ongoing improvement cycle.
• Continually surprise and delight customers with a proactive, customer-centric attitude.
• Ensure high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT.
• Contribute to other onboarding and customer success projects as needed.
• Other duties as assigned.
• Understand and display WLT’s values.

Skills & Experience:

• Experience supporting K12 customers, both at the administrator and educator level
• High degree of comfort with common customer management and communication tools, including CRM, LMS, and online meeting applications
• Ability to communicate in a polished, professional manner via chat, phone, email, and video conference
• Experience with cloud-based productivity tools and ability to quickly learn and adopt new technologies
• Strong problem solving and critical reasoning skills
• Self-awareness, strong judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal-orientation
• Familiarity with Oracle NetSuite CRM and ERP a plus

Education:

• High School Diploma or GED
• Associate degree in related field or equivalent work experience preferred.

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V