What are the responsibilities and job description for the Front Desk Receptionist / Dispatcher position at Wilson Heating Cooling and Plumbing?
We are looking for a reliable, organized, and customer-focused Front Desk Receptionist / Dispatcher to join our growing HVAC and plumbing company.
This is a fast-paced position that plays an important role in keeping our office, technicians, and customers organized and informed. The ideal candidate enjoys working with people, can multitask effectively, and maintains a professional, positive attitude under pressure.
Responsibilities
- Answer incoming phone calls in a professional and friendly manner.
- Greet customers and visitors.
- Schedule service calls, maintenance appointments, estimates, and follow-ups.
- Dispatch technicians based on schedules, locations, job requirements, and priority.
- Communicate with technicians regarding job status and schedule changes.
- Keep customers informed about appointments and updates.
- Enter and maintain accurate customer and job information.
- Monitor and adjust the daily schedule as needed.
- Assist customers with questions and service inquiries.
- Communicate pricing and basic service information when appropriate.
- Coordinate with office staff, technicians, and management.
- Maintain an organized and professional front office.
- Assist with other administrative duties as needed.
Qualifications
- Previous receptionist, dispatcher, customer service, or office experience preferred.
- HVAC or plumbing experience is a plus, but not required.
- Strong communication and customer service skills.
- Excellent organization and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional phone etiquette.
- Comfortable using computers and learning new software.
- Dependable, punctual, and team-oriented.
Schedule
Monday – Friday | 7:00 AM – 4:00 PM
Benefits & Perks
We value our employees and offer a competitive benefits package, including:
- IRA Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Consistent Monday–Friday Schedule
- Supportive, Team-Oriented Work Environment
Benefits are subject to applicable eligibility requirements and company policies.
Why Join Our Team?
At Wilson Heating, Cooling & Plumbing Inc., we take pride in providing quality service to our customers while creating a positive, supportive workplace for our employees.
Our front desk receptionist/dispatcher is an essential part of our daily operations, helping ensure our customers receive excellent service and our technicians have the information and support they need to succeed.
We are looking for someone who wants to become a valued member of our team and contribute to our continued growth.
If you are organized, dependable, enjoy helping people, and thrive in a busy environment, we would love to hear from you!
Apply today to join the Wilson Heating, Cooling & Plumbing team!
Pay: From $19.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $19