What are the responsibilities and job description for the Patient Access - Medical Records - Full Time position at Wilson Health?
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
- Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
- HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
- Company-paid Life Insurance and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
- Tuition Assistance Program
- Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
SUMMARY: Maintains the integrity of Wilson Health and Wilson Health Medical Group’s medical records. Follows all Federal, State, HFAP and facility guidelines. Assists departments in monitoring systems, collecting data, and implementing quality improvement systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves customers for all their needs regarding the medical record. Customers include patients, hospital staff, clinics, physicians, hospitals, lawyers, courts, government entities, and insurance companies. Effectively presents information and responds to questions from leadership, staff members, physicians, physician offices, insurance companies, attorney offices, patients, patient families, and the general public.
- Gathers, prepares, and assembles documents to be stored electronically
- Creates digital images of documents that are stored electronically
- Performs quality review and analysis on completed charts
- Listens to live copies of speech dictation audio and transcribes to legal medical records.
- Answering phones, faxes and emails
- Responsible for maintaining Releases of Information according to HIPAA, and state and federal rules and regulations
- Assists and trains with clinics and other clients to provide records
- Sends, receives and/or processes sensitive information and reports in accordance with established procedures; provides timely and accurate release of medical information
- Assists with and provides training to clinical staff in regards to the completion of documents and charts
- Assists with and provides training to physicians in regards to their chart completion
- Minimum of weekly reports to executive leadership regarding current deficiencies
- Retrieves medical records from an offsite chart storage facility when needed Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Provides and accepts written and oral communication to and from professional staff regarding patient concerns so that proper resolution may be rendered for the benefit of the patient and organization.
- Fully participates in team meetings where patients and clinical staff could be better serviced and supported
- Maintains close and professional working relationships with all staff within the facility and medical group
- Maintains and helps patients with all aspects of the patient portal, ie enrolling, navigating, password resets, and reactivating when temporary credentials expire.
- Maintains Employee Health Records, scanning in documents in a timely manner
- Works on various projects to ensure all records are held electronically, ie Covid vaccine orders and injection records, flu vaccine documents, medical group outside facility records requests
- Assists in cross coverage of team, as needed
- Other various duties as assigned
- High School Graduate
- Previous EPIC experience preferred
- Completion of Medical Secretary Program preferred
- Basic computer skills, previous computer course preferred
- Previous experience with Microsoft Suite, Adobe, and Windows
- Proficient typing skills at a minimum of 50 WPM
- Knowledge/background with medical terminology
- Attention to detail with superior organizational skill
- Knowledge of HIPAA privacy regulations and practices
- Proficient with copying, scanning, and faxing
LANGUAGE: SKILLS:
- Possess the ability to read medical reports to physicians and hospital employees
- Able to provide the highest quality of customer service in person and on the phone
- Proper understanding of grammar and proficient in professional communication
OTHER SKILLS and ABILITIES:
- Willingness to work as a team member.
- Ability to multitask in a fast paced environment
- Prioritize work load and manage time sufficiently with minimal supervisor direction
PHYSICAL DEMANDS:
The physical demands listed on the last page of the job description are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with ADA-qualifying disabilities to perform non-essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.