What are the responsibilities and job description for the Occupational Health & Employer Services Practice Manager position at Wilson Health?
Occupational Health & Employer Services Practice Manager
Lead. Grow. Make an Impact.
Wilson Health is seeking an experienced and dynamic Occupational Health & Employer Services Manager to lead our Occupational Health and Employer Direct Care Clinic operations. This role is ideal for a collaborative leader who enjoys developing people, building trusted client relationships, improving systems and workflows, and helping employers support the health and safety of their workforce.
The successful candidate will bring operational discipline, strong communication skills, and a service-minded leadership style. This individual will partner closely with internal leaders, physicians, employer clients, and community partners to deliver an exceptional experience for patients, employees, and organizations throughout the region.
What You'll Do
- Lead the daily operations of Wilson Health Occupational Health and Employer Direct Care Clinic services.
- Provide supportive leadership to a multidisciplinary team, fostering accountability, engagement, and professional growth.
- Build and maintain strong relationships with employer clients, community partners, physicians, providers, and internal stakeholders.
- Oversee operational workflows, staffing coordination, service delivery, and process improvement initiatives.
- Monitor operational performance, quality outcomes, client satisfaction, and financial results.
- Partner with leadership to identify service expansion opportunities and support responsible growth of employer-facing services.
- Ensure compliance with applicable occupational health requirements and regulations, including OSHA, DOT, BWC, and related standards.
- Support effective utilization of Epic, Systoc, and other business systems to strengthen documentation, reporting, client service, and operational workflows.
- Represent Wilson Health professionally in employer meetings, client interactions, service recovery conversations, and community engagement opportunities.
What Makes You Successful
- Strong leadership and team development skills
- Exceptional communication and relationship-building abilities
- Customer-focused mindset with a commitment to service excellence
- Ability to manage multiple priorities and operational demands
- Passion for continuous improvement and reliable follow-through
- Strategic thinker with strong problem-solving skills
- Comfort working with employer clients, healthcare providers, and internal leaders
Required Qualifications
- Associate’s Degree required in related discipline. Bachelor's degree in Healthcare Administration, Business, Nursing, Public Health, or a related field preferred.
- Five or more years of leadership experience in occupational health, ambulatory healthcare operations, employer health services, practice management, or a related healthcare setting.
- Working knowledge of OSHA, DOT, BWC, and occupational health regulations.
- Experience managing teams, operational performance, and service excellence in a healthcare or employer-services environment.
- Experience with Epic, Systoc, electronic medical records, and healthcare business systems preferred.
- Demonstrated success in customer/client relationship management, service recovery, process improvement, and program development.
Why Wilson Health?
Wilson Health is an independent healthcare organization dedicated to improving the health and well-being of the communities we serve. This role offers the opportunity to lead important employer-facing services, strengthen client relationships, develop high-performing teams, and make a meaningful impact on workforce health throughout the region.
If you are a relationship-driven leader who enjoys building teams, improving operations, and shaping the future of occupational health and employer services, we invite you to apply.
Equal Opportunity Employer
Salary : $56,654 - $87,562