What are the responsibilities and job description for the SERVICE ADMIN position at Wilson County Motors LLC?
Job Title: Service Admin
Location: Wilson County Motors LLC
Job Type: Full-Time
About Us:
Wilson County Motors LLC is committed to providing an outstanding automotive experience for our customers, both during and after their visit. We’re looking for a friendly, enthusiastic, and reliable Customer Service Follow-Up Representative to join our team. This is a great opportunity for someone looking to start or grow their career in customer service — no automotive experience required, just a great attitude and willingness to learn!
Realize that during every customer interaction, the employee should remember the HERO (Helpful, Exceeds expectations, Represents us well, takes Ownership) program. Our customers are most important and should be treated as such.
Responsibilities:
- Call and follow up with customers after their service visit to ensure satisfaction.
- Provide friendly and professional support while answering customer questions.
- Record customer feedback and share with the service teams.
- Assist with scheduling service appointments when needed.
- Help maintain positive relationships by showing care and appreciation for every customer.
We Offer:
- Medical – Dental – Vision – Life – Colonial Life
- 401K Company Match
- Paid time off Sick Days
- Paid Holidays
- Short/Long Term Disability
- Growth opportunities within the dealership aiming towards a Service Advisor role.
- Paid Training
- Employee vehicle purchase discount plan
- Discounts on products and services
- 5-day workweek (9AM - 6PM) – Closed on Sunday
- Weekly paycheck via direct deposit
Qualifications:
- High school diploma or equivalent.
- Strong communication and listening skills.
- Friendly, positive, and professional personality.
- Comfortable using basic computer programs (training provided).
- Willingness to learn and grow in a team environment.
