What are the responsibilities and job description for the Patient Financial Service Representative / Financial Counselor position at Wilson County Hospital?
Patient Financial Services Representative
Business Office Team
Are you passionate about helping patients navigate the financial side of their healthcare with compassion, clarity, and confidence? We're looking for a Patient Financial Services Representative to join our Business Office team and play a meaningful role in supporting patients and families during important moments in their care journey.
In this role, you'll be a trusted resource for patients seeking hospital services-guiding them through insurance coverage, billing questions, financial assistance options, and payment arrangements. You'll work closely with both patients and internal teams to ensure financial processes are handled accurately, respectfully, and in compliance with all regulatory requirements. If you enjoy problem-solving, patient advocacy, and working in a collaborative healthcare environment, we'd love to meet you.
What You'll Do
As a key member of our Business Office, you will:
Serve as the primary point of contact for patients seeking help with billing questions, payment options, and financial assistance programs.
Provide financial counseling before and after services, helping patients understand their financial responsibilities in a clear and supportive way.
Verify insurance eligibility, obtain benefit information, and complete required pre-certifications and authorizations.
Investigate and resolve insurance denials or coverage issues, advocating for accurate reimbursement.
Assist uninsured, underinsured, and high-credit-risk patients by identifying appropriate financial assistance programs.
Determine patient financial responsibility and establish pre- or post-service payment arrangements.
Maintain up-to-date knowledge of insurance rules, billing processes, and state and federal medical assistance programs.
Serve as a backup for patient scheduling and registration during staff absences or busy periods.
Perform cashiering duties, including receiving payments, posting receipts, and balancing daily totals.
Maintain accurate, confidential financial records in compliance with hospital policies and HIPAA regulations.
Collaborate with clinical and administrative teams to support seamless patient care and financial coordination.
Participate in department meetings and continuous improvement efforts to enhance the patient financial experience.
What We're Looking For
Education
High school diploma or equivalent required
Associate degree in business, healthcare administration, or a related field preferred
Experience
At least two (2) years of experience in hospital patient financial services, admissions, registration, or billing
Experience in financial counseling or insurance billing is a plus
Knowledge, SkillsAbilities
Solid understanding of healthcare billing, insurance eligibility, and government assistance programs
Proficiency with electronic health records (EHR) and hospital billing systems
Familiarity with medical terminology and patient privacy regulations
Strong communication and conflict-resolution skills, paired with empathy and professionalism
Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment
Strong math and analytical skills with a high level of accuracy and attention to detail
Working Conditions
Primarily office-based with frequent interaction with patients and the public
Occasional extended hours may be required during peak workload periods