What are the responsibilities and job description for the Assistant Front Desk Manager position at Wilson Clinical Services, PLLC.?
Company Description
Wilson Clinical Services (WCS) provides psychotropic medication prescriptions to Idaho residents and neuropsychological exams to individuals nationwide. WCS accepts referrals for psychotherapy sessions, including individual, couples, family, and group therapy. Our clinicians come from diverse backgrounds and offer services in various languages to meet patients' needs. Dr. Jaime A.B. Wilson also specializes in forensic services for those with hearing loss, providing competency assessments, risk assessments, and custody evaluations. We build relationships with our patients to understand their unique challenges and prescribe treatment based on medically sound practices.
Role Description
This is a part-time on-site Assistant Front Desk Manager role located in Tacoma, WA. The Assistant Front Desk Manager will be responsible for overseeing receptionist duties, ensuring patient satisfaction, managing appointments, and engaging positively with patients and staff. Tasks include greeting patients, handling emails, scheduling appointments, engaging in the "mission of the day" as guided by the director, and directing patients to appropriate services.
Qualifications
- Strong skills in Patient Satisfaction and Customer Service
- Proficiency in Receptionist Duties
- Excellent Independent Problem Solving Skills
- Excellent Communication skills
- Experience in managing Reservations for Travel Plans
- Ability to work well in a team and manage front desk operations efficiently
- Previous experience in a clinical or healthcare setting is a plus
- Associate degree or higher in a related field is preferred