Mortgage Assistant

Location: Lebanon, TN

Job Summary

The Mortgage Assistant I provides administrative and operational support to the mortgage lending team. This position assists customers with the loan application process, follows up on outstanding needs, and prepares documents and disclosures to facilitate the closing process. The Mortgage Assistant I reports to the Mortgage Division President and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Job Duties And Responsibilities

• Provide administrative and operational support for the mortgage lending team within a designated region
• Assist customers with the loan application process to including collecting required documentation and facilitating completeness and accuracy
• Respond to customer issues or concerns, recognizing when escalation is needed to improve the customer experience
• Organize and maintain loan documentation, verifying files are complete, current, and compliant with regulatory requirements, internal policies and industry best practices
• Collaborate with underwriters, processors, and lenders to confirm requirements for loan approval are met
• Serve as a liaison between lenders, customers, realtors, attorneys, and internal teams, maintaining effective communication throughout the loan process
• Manage appointment schedules for lenders and assist in coordinating meetings and loan closings
• Generate and maintain reports to monitor the status of loan applications, identify potential issues, and support decision making
• Identify and capitalize on opportunities to refer banking products and services to the appropriate business partner
• Attend training as requested
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Perform other duties as assigned
  
  

Required Qualifications

• High School diploma or GED
• 2 years of previous mortgage experience preferred
• Knowledge of mortgage regulations, compliance and industry best practices preferred
• Proficient with Microsoft Office to include Excel
• Proficient with mortgage software and documentation systems
• Ability to work on multiple projects simultaneously while accomplishing daily tasks and meeting deadlines
• Effective verbal and written communication skills
• Excellent interpersonal skills
• Analytical ability
• Critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations and capable of supporting a team
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged