What are the responsibilities and job description for the Internship - Process & Efficiency position at Wilson Bank & Trust?
Process & Efficiency Internship
Location: Lebanon, TN
If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
About Us
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
About The Position
The Connective Force
Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
Position Summary
The Intern develops a broad understanding of process and efficiency initiatives while performing duties designed to support the company’s objectives. This position collaborates with the Process & Efficiency team to optimize usage of digital signatures, develop policy and procedure framework, and identify the process and workflow needs of business units. The Intern learns fundamental principles while supporting the team with daily initiatives. This position reports to the Director of Process & Efficiency and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties And Responsibilities
“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.
Location: Lebanon, TN
If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
About Us
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
About The Position
The Connective Force
Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
Position Summary
The Intern develops a broad understanding of process and efficiency initiatives while performing duties designed to support the company’s objectives. This position collaborates with the Process & Efficiency team to optimize usage of digital signatures, develop policy and procedure framework, and identify the process and workflow needs of business units. The Intern learns fundamental principles while supporting the team with daily initiatives. This position reports to the Director of Process & Efficiency and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties And Responsibilities
- Assist in initiatives to optimize usage of digital signatures including research to identify best practices
- Draft digital signature guidelines
- Participate in discussions with business units regarding digital signature improvements
- Assist in developing policy and procedure framework, creating document templates, and converting current documents to new templates
- Partner with business units to move documents into the document management system
- Develop and update process description documents to support the building of workflows
- Partner with business units to identify process and workflow needs including assistance with drafting and updating solution design documents
- Attend training as requested
- Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Participate in outside community activities as required
- Perform other duties as assigned
- Currently enrolled in a college/university degree program
- Proficient with Microsoft Office and other standard software applications
- Ability to build relationships with customers and internal teammates
- Excellent organization and time management skills
- Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
- Maintain a professional demeanor at all times
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Critical thinking and problem-solving skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability and willingness to work with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic
- Self-starter with a strong desire to exceed expectations
“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.