What are the responsibilities and job description for the Deposit Servicing Specialist position at Wilson Bank & Trust?
Location: Lebanon, TN
Job Summary
The Deposit Servicing Specialist II is responsible for processing cash items, remittance of unclaimed property, monitoring and reconciling various reports, and other deposit servicing duties. This position stays abreast of all procedures and processes related to cash items, unclaimed property, etc., and responds to branch inquiries in a timely manner. The Deposit Servicing Specialist II reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties And Responsibilities
Job Summary
The Deposit Servicing Specialist II is responsible for processing cash items, remittance of unclaimed property, monitoring and reconciling various reports, and other deposit servicing duties. This position stays abreast of all procedures and processes related to cash items, unclaimed property, etc., and responds to branch inquiries in a timely manner. The Deposit Servicing Specialist II reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties And Responsibilities
- Research and determine course of action for cash items and process items accordingly
- Monitor and reconcile various reports
- Process and resolve returned mail
- Remit unclaimed property to State of Tennessee as required by law
- Stay abreast of all procedures and processes related to cash items and unclaimed property
- Respond to branch inquiries in a timely manner
- Identify and assist with implementation of process improvements
- Assist with special projects
- Cross train with members of Deposit Servicing to develop additional knowledge and skills
- Attend training as requested
- Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Participate in outside community activities as required
- Perform other duties as assigned
- High school diploma or GED
- 3 years of experience in banking operations preferred
- 1 year of experience with host computer systems as relates to deposit operations preferred
- Knowledge of federal regulations as pertains to deposits
- Familiar with UCC Code, check clearing and return item regulations
- Ability to focus on high level of detail verification
- Strong ability to multi-task
- Proficient with Microsoft Office and other standard software applications
- Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
- Ability to work on multiple projects simultaneously while accomplishing daily tasks
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Critical thinking and problem-solving skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability to work independently while demonstrating excellent organization and follow through
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Ability and willingness to work with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic
- Self-starter with a strong desire to exceed expectations
- Maintain confidentiality discretion
- Ability to interact with customers and employees in a friendly and professional manner
- Ability to effectively work in collaboration with others to achieve business objectives
- Willing to grow and be challenged
