What are the responsibilities and job description for the Deposit Servicing Specialist position at Wilson Bank & Trust?
Location: Lebanon, TN
Job Summary
The Deposit Servicing Specialist I is responsible for reviewing and determining course of action for various reports. This position reviews unposted items to confirm posting in a timely and accurate manner, and reviews and processes reclamations. The Deposit Servicing Specialist I reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties And Responsibilities
Job Summary
The Deposit Servicing Specialist I is responsible for reviewing and determining course of action for various reports. This position reviews unposted items to confirm posting in a timely and accurate manner, and reviews and processes reclamations. The Deposit Servicing Specialist I reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company’s values and supporting the mission.
Job Duties And Responsibilities
- Research and determine course of action for reports and unposted items
- Review reclamations and process entries
- Process and resolve returned mail
- Stay abreast of all procedures and processes related to ACH, unposted items, and reclamations
- Respond to branch inquiries in a timely manner
- Identify and assist with implementation of process improvements
- Assist with special projects
- Cross train with members of Deposit Servicing to develop additional knowledge and skills
- Attend training as requested
- Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Participate in outside community activities as required
- Perform other duties as assigned
- High school diploma or GED
- 2 years of experience in banking operations preferred
- 1 year of experience with host computer systems as relates to deposit operations preferred
- Knowledge of federal regulations as pertains to deposits
- Familiar with UCC Code, check clearing and return item regulations
- Ability to focus on high level of detail verification
- Strong ability to multi-task
- Proficient with Microsoft Office and other standard software applications
- Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
- Ability to work on multiple projects simultaneously while accomplishing daily tasks
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Critical thinking and problem-solving skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability to work independently while demonstrating excellent organization and follow through
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Ability and willingness to work with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic
- Self-starter with a strong desire to exceed expectations
- Maintain confidentiality discretion
- Ability to interact with customers and employees in a friendly and professional manner
- Ability to effectively work in collaboration with others to achieve business objectives
- Participation in community events working extended hours as needed
- Willing to grow and be challenged