Community Banker

Location: Lebanon, TN (Baddour Parkway office)

Job Summary

The Community Banker I performs teller and new accounts duties based on customer demand within a bank office. This position processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. The Community Banker I assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions and identifies fraudulent activity. This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships as well as participates in follow-up strategies. The Community Banker I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Job Duties And Responsibilities

• Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office
• Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
• Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
• Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
• Perform teller capture duties
• Balance cash drawer at end of shift
• Maintain a work area that protects all negotiables and confidential records
• Maintain knowledge of new and existing products and services
• Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers
• Responsible for exception resolution
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
• Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
• Attend training as requested
• Participate in outside community activities as required
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Perform other duties as assigned
  
  

Required Qualifications

• High School diploma or GED
• 1 year of retail banking experience preferred
• Ability to serve customers in a courteous and professional manner
• Ability to build relationships with customers and internal teammates
• Basic organization and time management skills
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
• Effective verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic with a desire to exceed expectations
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Ability to work Saturdays on a rotating basis
• Ability travel to other offices within region as scheduled
• Participation in community events as required
• Willing to grow and be challenged