IT Helpdesk Support - Tier I (On-Site)

Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

This award-winning, rapidly growing law firm is seeking an enthusiastic, highly motivated, and driven Help Desk Specialist to support our IT Department. This role offers hands-on experience in a fast-paced professional services environment and the opportunity to grow within a collaborative IT team.

Accountable for

 

• Provide day-to-day technical support for users and systems, including Windows desktops/laptops, Microsoft 365, Intune device management, network infrastructure, video conferencing, Universal Print solutions, and PDF workflows.
• Monitor and promptly respond to incoming IT support tickets, aiming for a response within the IT department’s SLAs.
• Set up, configure, and maintain laptops, monitors, and peripheral equipment for new and existing users.
• Assist with user onboarding/offboarding, including system access and equipment setup.
• Troubleshoot common issues such as performance problems, login/password issues, printer connectivity, email delivery failures, account lockouts, and meeting connection/audio/video issues.
• Escalate unresolved or high-impact issues to senior IT staff or vendors, documenting troubleshooting steps and escalation rationale.
• Maintain accurate inventory of IT equipment, software, and user licenses.
• Ensure systems remain operational and provide support during outages.
• Document all support activities, resolutions, and communications in the ticketing system.
• Deliver excellent customer service to our users, and create a welcoming and positive experience for every interaction
• Foster a friendly, approachable, and team-oriented environment—bringing positive energy to the workplace and building trust with colleagues and end users.
  
  

Qualifications

• 1-3 years experience in IT Helpdesk Support or a similar role is strongly preferred
• Bachelor’s degree in IT, Computer Science, or a related field
• Ability to perform effectively in a fast-paced, high-pressure environment
• Strong attention to detail and organizational skills
• Team-oriented mindset with a positive, professional attitude
• Eagerness to learn, while also able to work independently when needed
• Ability to work on-site, Monday through Friday in our DTLA office
  
  

Compensation

• $24 - $28/hour depending on experience
  
  

Benefits

• Paid time off and paid holidays
• Opportunities for growth and advancement
• Team outings and sponsored events
• Employee referral bonus programs
• Firm-paid Medical HMO with affordable upgrades
• Firm-paid Life and AD&D insurance
• Low-cost Dental and Vision plans
• 401k
• FSA (Flexible Spending Account)
• EAP (Employee Assistance Program)
• Pet Insurance
  
  

Strive for Excellence. Fight for Justice. Foster Unity.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

Join Wilshire Law Firm

Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance