What are the responsibilities and job description for the IT Technician position at Wilo USA LLC?
Description
Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps & pump systems for heating, cooling & air-conditioning solutions, water supply, and sewage & drainage.
Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019 and QuantumFlo in October 2021, Plad in 2023 and HydroServe in 2023.
We are looking for a dependable and detail-oriented IT Technician to support and maintain our organization’s technology systems. The IT Technician will be responsible for installing, troubleshooting, repairing, and maintaining hardware, software, and network systems while providing timely technical support to end users.
Job Responsibilities
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment
- Provide first-line technical support for hardware, software, and network issues
- Diagnose and resolve technical problems in person, remotely, or via phone/email
- Set up user accounts, permissions, and passwords
- Perform routine system updates, patches, and backups
- Monitor system performance and report recurring issues
- Assist with network setup and troubleshooting (LAN/WAN, Wi-Fi, VPN)
- Maintain accurate records of support requests and resolutions
- Support IT projects such as system upgrades, migrations, and equipment deployments
Requirements
Required Qualifications
- Associate degree or certification in Information Technology, Computer Science, or related field (or equivalent experience)
- 1–3 years of experience in IT support or technical assistance
- Working knowledge of Windows and/or macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with common business software and applications
- Strong troubleshooting and problem-solving skills
- Good communication and customer service abilities
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A , Network )
- Experience with helpdesk ticketing systems
- Basic knowledge of cybersecurity best practices
- Familiarity with mobile device management (MDM) tools
Working Conditions
- Office-based environment with occasional travel between locations
- May require lifting and installing equipment
- Some after-hours or on-call support may be required
We offer exceptional benefits: Health, Dental, Vision, Life and Critical Illness Insurance, Employee Assistance Program, Health Savings Account, 401(k) and match, Tuition Reimbursement, PTO 19 days, 10 holidays, 6 sick days. Optional overtime.
New facility with: on-site gym, on-site clinic, climate controlled, natural lighting.
PM22